financetom
Business
financetom
/
Business
/
Agency opens review into how largest US airlines use personal information
News World Market Environment Technology Personal Finance Politics Retail Business Economy Cryptocurrency Forex Stocks Market Commodities
Agency opens review into how largest US airlines use personal information
Mar 21, 2024 3:21 AM

WASHINGTON (Reuters) - The U.S. Department of Transportation (USDOT) is opening a review of how the 10 largest U.S. airlines collect, handle and use the personal information of passengers.

The review will look at air carriers' policies and procedures to determine if they are properly safeguarding personal information, unfairly or deceptively monetizing that data, or sharing it with third parties, USDOT said Thursday.

USDOT's Office of Aviation Consumer Protection will conduct privacy reviews of Allegiant, Alaska , American, Delta, Frontier, Hawaiian, JetBlue ( JBLU ), Southwest ( LUV ), Spirit, and United.

USDOT sent letters to the carriers asking about policies on passenger personal information, details of complaints alleging airline employees mishandled personal information, and required employee privacy training. 

"Airline passengers should have confidence that their personal information is not being shared improperly with third parties or mishandled by employees," Transportation Secretary Pete Buttigieg said.

USDOT said if it finds evidence of problematic privacy practices the department could open formal investigations, take enforcement actions, issue industry guidance or adopt new rules.

Airlines for America, an industry group, said air carriers "take customers' personal information security very seriously, which is why they have robust policies, programs and cybersecurity infrastructure to protect consumers' privacy." 

Major U.S. airlines have spent $36.6 billion on IT systems since 2018, including $7.4 billion in 2023, the airline group said.

Buttigieg said the department is working on the review with Senator Ron Wyden, who has long advocated for consumer privacy.

"Because consumers will often never know that their personal data was misused or sold to shady data brokers, effective privacy regulation cannot depend on consumer complaints to identify corporate abuses," Wyden said in a statement. 

Mishandling consumers' private information may be considered an unfair or deceptive practice by airlines and can result in civil penalties, USDOT said.

USDOT said in December it was scrutinizing the frequent flyer programs of major U.S. airlines for potential deceptive or unfair practices, the agency said as regulators step up oversight of the airline industry.

Comments
Welcome to financetom comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Related Articles >
Google agrees $36 million fine for anti-competitive deals with Australia telcos
Google agrees $36 million fine for anti-competitive deals with Australia telcos
Aug 17, 2025
SYDNEY, Aug 18 (Reuters) - Google agreed on Monday to pay a A$55 million ($35.8 million) fine in Australia after the consumer watchdog found it had hurt competition by paying the country's two largest telcos to pre-install its search application on Android phones, excluding rival search engines. The fine extends a bumpy period for the Alphabet-owned internet giant in Australia,...
EU-US trade deal expected to confirm duty-free trade in spirits, French exporters say
EU-US trade deal expected to confirm duty-free trade in spirits, French exporters say
Jul 28, 2025
PARIS (Reuters) -The French wine and spirits exporters' federation FEVS said on Monday the trade deal struck between the European Union and the United States was expected to confirm duty-free trade in spirits. Since April, U.S. duties on EU spirits had been provisionally set at 10%. As far as wine was concerned, not everything has been decided yet, the federation...
Fans dive into San Diego Comic-Con despite drop in celebrity panels 
Fans dive into San Diego Comic-Con despite drop in celebrity panels 
Jul 28, 2025
(In story from July 24, corrects example of anime music and Crunchyroll subscriber numbers in paragraph 7) By Rollo Ross and Danielle Broadway SAN DIEGO, July 24 (Reuters) - This year's Comic-Con may not be featuring as much star power as usual, but attendees dressed up for opening day on Thursday were just as pumped as ever to be there....
Spirit Airlines to furlough 270 pilots, demote 140 more on downsized schedule
Spirit Airlines to furlough 270 pilots, demote 140 more on downsized schedule
Jul 28, 2025
(Reuters) -Spirit Airlines said on Monday it will furlough about 270 pilots while demoting another 140, as the cash-strapped budget carrier looks to scale down its workforce to match a downsized schedule.  The furloughs will go into effect on Nov. 1, while designation downgrades for captains will take place on Oct. 1, the company told Reuters in an emailed statement....
Copyright 2023-2025 - www.financetom.com All Rights Reserved