MILAN, May 6 (Reuters) - Italy's antitrust authority
said on Wednesday it had opened investigations into the Italian
arms of Spanish food delivery service Glovo, controlled by
Germany's Delivery Hero, and British meal delivery
company Deliveroo over alleged misleading claims about the
treatment of riders.
According to a statement from the authority, the companies
may have presented to consumers, including in codes of ethics
and "about us" website sections, an image based on ethical
standards and social responsibility that did not reflect
reality, particularly regarding riders' working conditions,
legal compliance and the use of algorithms.
Glovo's and Deliveroo's Italian arms said they were fully
cooperating with the antitrust authority and would provide all
information needed to support the investigation.
"The company operates in line with high internal standards
and in full compliance with applicable laws and regulations,"
Glovo's unit said.
"We will continue to engage transparently with all relevant
authorities to demonstrate that we operate responsibly and in
compliance with the law," Deliveroo's local arm said.
Officials from the authority, assisted by Italy's financial
police, carried out inspections on Tuesday at the offices of
Foodinho and Glovo Infrastructure Services in Italy, as well as
at Deliveroo Italy.
The investigations come as Rome has stepped up scrutiny of
the food delivery sector, which has grown rapidly in recent
years but has faced repeated regulatory and legal challenges
over workers' rights, the use of algorithms and the
classification of riders.