BRUSSELS, Nov 26 (Reuters) - Google plans to make
adjustments to displaying search results on its platform in
Europe after some smaller rivals complained about lower traffic
to their sites following previous tweaks by the Alphabet
unit and as EU regulators probe whether the company
breached EU tech rules.
Under the EU Digital Markets Act (DMA), Google is prohibited
from favouring its products and services on its platform. The
Act kicked in last year and is aimed at reining in the power of
Big Tech.
The world's most popular internet search engine has since
then tried to address conflicting demands from price-comparison
sites, hotels, airlines and small retailers, among others. The
latter three groups said their direct booking clicks have fallen
by 30% due to recent Google changes.
"We have therefore proposed more changes to our European
search results to try to accommodate these requests, while still
meeting the goals set by the DMA," Google's legal director,
Oliver Bethell, said in a blog post on Tuesday.
Changes include introducing expanded and equally formatted
units allowing users to choose between comparison sites and
supplier websites, new formats letting rivals show prices and
pictures on their websites as well as new ad units for
comparison sites.
"We think the latest proposal is the right way to balance
the difficult trade-offs that the DMA involves," Bethell said.
For its search results in Germany, Belgium and Estonia,
Google also plans to remove the map showing the location of
hotels and the results beneath the map, similar to its old "ten
blue links" format from years ago, as part of a short test to
gauge users' interest.
"We're very reluctant to take this step, as removing helpful
features does not benefit consumers or businesses in Europe,"
Bethell said.
The European Commission said it is currently assessing
Google's compliance proposals. Google has been in the
Commission's crosshairs since March. DMA violations can cost
companies as much as 10% of their annuals global turnover.
British price comparison site and Google critic Kelkoo
rejected the proposal.
"They do not resolve the obvious preferential treatment of
Google's own CSS (Comparison Shopping Services) within the
search results, with rivals either limited to far less
favourable display (if they even appear) or forced to act as
customers of Google rather than competitors," Kelkoo Chief
Executive Richard Stables said.
The German Hotel Association said a return to blue links
as demanded by booking and comparison sites would be less
transparent and less convenient for consumers.
"For hotels, particularly independent operators and small
businesses, the return to basic blue links makes it harder to
compete. It diminishes their visibility and increases dependence
on third-party platforms that demand significant commissions,
undermining their profitability and sustainability," it said.
Lobbying group eu travel tech, whose members include
Booking.com, Amadeus, Airbnb and the Expedia Group, said Google
has yet to address its concerns and urged the Commission to
charge the company with DMA breaches.
Google "seems to be stepping away from exploring innovative
and impactful solutions that could resolve the concerns raised
by the Commission and third parties," the group said.