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Meta's contractor, Canada-based Telus ( TU ), cuts jobs in
Barcelona
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Telus ( TU ), Meta said would continue operations elsewhere
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Team in Barcelona moderated content in several languages
By Inti Landauro
MADRID/BARCELONA, April 4 (Reuters) - Canadian-based
tech company Telus ( TU ) is dismissing as many as 2,000
people from its content moderation centre in Barcelona after
Facebook owner Meta Platforms ( META ) severed its contract,
local unions CCOO and UGT said.
The company - operating locally as CCC Barcelona Digital
Services - emailed its workers on Thursday placing them on
gardening leave. It said it was taking the action after a client
suspended its contract.
The email, which Reuters had access to, did not specify who
the client was, but UGT and CCOO said Telus' ( TU ) client was Meta.
One former and one current employee, who requested anonymity
as they signed non-disclosure agreements, said the team was
moderating content for Meta.
"Our clients are diversifying their presence and
transferring their services to other locations," Telus ( TU ) said,
adding it would provide support to all the affected team
members.
A Meta spokesperson said the company has moved the services
that were being performed from Barcelona to other locations and
the company is not reducing its content review efforts.
Meta invested billions and hired thousands of content
moderators globally over the years to police sensitive content,
but in January it scrapped its U.S. fact-checking programme,
following the election of President Donald Trump.
It also said it will stop proactively scanning for hate
speech and other types of rule-breaking, reviewing such posts
only in response to user reports.
Employees were placed on leave, with full salaries but no
work to carry out, while Telus ( TU ) negotiates severance with unions,
the email sent to workers said.
The company suspended its operations at noon on Thursday and
asked employees at work to leave the office, located in
Barcelona's landmark Glories tower downtown.
The team in Barcelona included content moderation services
in Catalan, Dutch, French, Hebrew, Portuguese and Spanish,
according to the former employee.
Telus ( TU ) has other content moderation centres in countries such
as Bulgaria, Colombia and Portugal that used to collaborate with
the staff in Barcelona, the current employee said.