HONG KONG, May 20 (Reuters) - Standard Chartered ( SCBFF )
CEO Bill Winters sought to assuage staff concerns on
Wednesday, a day after saying that the bank will cut thousands
of jobs over the next four years as it moves to replace
"lower-value human capital" with technology.
"Many of you will have seen media coverage following the
Investor Event in Hong Kong, particularly the reporting around
automation, AI, and workforce changes," Winters said in a memo
to the bank's staff reviewed by Reuters.
"I know this may be unsettling when reduced to simple
headlines or a quote out of context," he said.
A spokesperson for the bank confirmed the memo's content.
StanChart said on Tuesday it would cut 15% of its corporate
function roles by 2030, which, according to a Reuters
calculation, would result in nearly 8,000 redundancies out of
its more than 52,000 staff in such roles.
The bank cited AI as a driver to slim its operations in its
quest to increase profitability and tackle competition.
"It's not cost-cutting. It's replacing in some cases
lower-value human capital with the financial capital and the
investment capital we're putting in," Winters said on Tuesday.
In his memo to staff on Wednesday, Winters said the bank had
been open that its workforce will evolve.
"Some roles will reduce in number, some will change, and new
opportunities will emerge. We will continue to prioritise
investment in reskilling and redeployment wherever we can," he
said.
"Where changes do happen, we will handle them with thought
and care," he added.
StanChart's move to streamline operations and rein in costs
comes as more global firms slash jobs by deploying AI to improve
efficiency. Japanese lender Mizuho in March unveiled up
to 5,000 job cuts over a decade.
HSBC ( HSBC ) Chief Executive Georges Elhedery
said on Wednesday AI would destroy and create certain jobs in
the financial industry, and the bank was retraining its
workforce to meet the challenge.
In his memo, Winters said StanChart would continue to invest
in technology, platforms and automation to improve operations
and client services and position itself for long-term growth.
"I want to be absolutely clear that the future of Standard
Chartered ( SCBFF ) depends on the talent, judgement, relationships, and
commitment of you, our colleagues," he said. "Our progress and
ambition are only possible because of what we achieve together."