SAN FRANCISCO, June 2 (Reuters) - Amazon ( AMZN ) was
sued on Monday by a Virginia resident over what he said were
privacy violations after the company's Ring doorbell cameras at
friends and family members' homes collected and stored images of
his face using facial recognition software.
The plaintiff, Charles Sigwalt, who is seeking class-action
status, sued Amazon ( AMZN ) in federal court in Seattle alleging a
feature known as "Familiar Faces" retains images of passersby
without their consent. He is seeking at least $5 million in
damages for the class.
Familiar Faces, which is optional, uses artificial
intelligence to identify and remember people so that when they
return to a home or a business, notifications can include
specific names.
Those affected "did not consent to have their privacy rights
violated at the entrance way," according to the suit. "Millions
of other Americans passed by a Ring security camera and
unknowingly had their facial recognition information collected."
Amazon ( AMZN ) declined to comment.
The suit, which seeks unspecified damages for those
impacted, is just the latest in a string of controversies around
Amazon's ( AMZN ) Ring, the unit that makes the eponymous smart doorbells
and security systems.
Ring, which Amazon ( AMZN ) bought in 2018 for $1 billion, in February
faced a backlash over a service that it advertised during the
Super Bowl that it said helps people find lost dogs by
activating its neighborhood network of cameras. Users and
privacy advocates were concerned the cameras could be deployed
to surveil whole neighborhoods or areas.
Following the criticism, Ring in February ended an unrelated
partnership with Flock Safety, which deploys license plate
readers and cameras for law enforcement use.
In 2023, the U.S. Federal Trade Commission reached a $5.8
million settlement with Ring over privacy allegations that it
said included a former employee spying on female customers in
their home bedrooms and bathrooms.
The FTC said Ring employees had unrestricted access to
customers' sensitive video data, allowing them and contractors
to view and download it. Amazon ( AMZN ) denied any wrongdoing as part of
the settlement.
U.S. Democratic Senator Ed Markey alleged in 2022 that Ring
violated people's privacy through its partnerships with law
enforcement, allowing them access to some user footage without
proper consent.
In the suit filed on Monday, Sigwalt said Amazon's ( AMZN ) "conduct here
represents a profound privacy failure for millions of people who
are now being tracked by Amazon ( AMZN )."