By Aditya Soni
April 27 (Reuters) - Microsoft ( MSFT ) is rolling out
its Copilot 365 AI assistant to all of Accenture's ( ACN ) roughly
743,000 employees, in the biggest enterprise deal for the
chatbot as the software giant seeks to convert more of its vast
customer base into paying users.
Financial details of the agreement were not disclosed by the
companies in a joint statement on Monday. It is a major boost
for Microsoft ( MSFT ) as just a little more than 3% of its over 450
million 365 enterprise users pay for the $30-a-month offering.
Slow Copilot adoption and uneven cloud growth have deepened
investor worries over returns from Microsoft's ( MSFT ) hefty AI outlay.
Its shares are down 12% this year, after their biggest quarterly
drop since the 2008 financial crisis in January to March.
The move builds on Accenture's ( ACN ) plan in 2024 to offer Copilot
to as many as 300,000 employees. The company has emerged as one
of the most aggressive corporate adopters of AI, even tying
top-level promotions to the technology's usage, per media
reports.
Charles Lamanna, who leads Microsoft's ( MSFT ) M365 apps and Copilot
platform, told Reuters that efforts to offer multiple AI models,
including Anthropic and tools such as "Critique" - which uses
one model to check another's output - are aiding demand.
Microsoft ( MSFT ) has recently pushed Anthropic's technology
aggressively to customers, aiming to reduce its OpenAI reliance
while tapping demand for products from the Claude creator.
A reworked partnership unveiled earlier on Monday ends
Microsoft's ( MSFT ) exclusive access to OpenAI's technology, clearing
the way for the ChatGPT creator to sell its products across
rival cloud platforms.
ACCENTURE TOUTS PRODUCTIVITY GAINS FROM AI
Accenture ( ACN ) said the initial Copilot deployment has paid off.
About 97% of staff said Copilot helped them complete
routine tasks up to 15 times faster, while 53% reported major
gains in productivity, according to a self-reported company
survey of 200,000 users.
"Our teams are already doing higher-value work because of
it," Accenture ( ACN ) CEO Julie Sweet said.
The remarks follow recent reports that have raised doubts
about productivity gains from AI.
A survey of nearly 6,000 senior executives at U.S., UK,
German and Australian firms, published by the National Bureau of
Economic Research in February, found nearly 90% said AI had no
impact on employment or productivity over the past three years.