SAN FRANCISCO, March 18 (Reuters) - Adobe on Tuesday
said it is rolling out artificial intelligence "agents" that
brands can use to help consumers navigate their websites.
Adobe is known for consumer apps such as Photoshop but also
sells a suite of business-to-business software tools used in
online marketing, which made up a quarter of Adobe's $21.5
billion in sales in its most recent fiscal year.
The new tools use AI technology to help brands target
marketing messages to different users based on their online
activity.
For example, content can be tailored to a young person's
profile if they reached a website through a TikTok ad versus an
older person's profile if they clicked on a result from a search
query.
Amit Ahuja, senior vice president of Adobe's experience
cloud unit, said users increasingly expect to interact with
websites through chatbots as they do with apps such as ChatGPT.
Adobe's tools ensure that a business can offer that
capability with a better awareness of the user.
For example, if a person lands on a travel booking site
after clicking an ad on Instagram and asks about booking a trip,
the site's chatbot can check both inventory as well as what kind
of destination was shown in the ad, providing a better idea of
what to suggest to the user.
Ahuja said AI functions help websites co-ordinate both
functions, which were previously managed in completely different
ways "with different guardrails".
Adobe is also releasing other new tools for digital
marketers. One tool, for example, allows marketing professionals
to tell AI agents their goals for making website changes to
increase digital sales. The agent in response can recommend ways
to get it done and then make the changes.
Ahuja said Adobe's aim is to speed up "what would have taken
months in the past, where I'm waiting for a coding team or
somebody to go fix it."