WASHINGTON, March 21 (Reuters) - The U.S. Department of
Transportation (USDOT) is opening a review of how the 10 largest
U.S. airlines collect, handle and use the personal information
of passengers.
The review will look at air carriers' policies and
procedures to determine if they are properly safeguarding
personal information, unfairly or deceptively monetizing that
data, or sharing it with third parties, USDOT said Thursday.
USDOT's Office of Aviation Consumer Protection will conduct
privacy reviews of Allegiant, Alaska , American
, Delta, Frontier, Hawaiian,
JetBlue ( JBLU ), Southwest ( LUV ), Spirit, and United
.
USDOT sent letters to the carriers asking about policies on
passenger personal information, details of complaints alleging
airline employees mishandled personal information, and required
employee privacy training.
"Airline passengers should have confidence that their
personal information is not being shared improperly with third
parties or mishandled by employees," Transportation Secretary
Pete Buttigieg said.
USDOT said if it finds evidence of problematic privacy
practices the department could open formal investigations, take
enforcement actions, issue industry guidance or adopt new rules.
Airlines for America, an industry group, said air carriers
"take customers' personal information security very seriously,
which is why they have robust policies, programs and
cybersecurity infrastructure to protect consumers' privacy."
Major U.S. airlines have spent $36.6 billion on IT systems
since 2018, including $7.4 billion in 2023, the airline group
said.
Buttigieg said the department is working on the review with
Senator Ron Wyden, who has long advocated for consumer privacy.
"Because consumers will often never know that their personal
data was misused or sold to shady data brokers, effective
privacy regulation cannot depend on consumer complaints to
identify corporate abuses," Wyden said in a statement.
Mishandling consumers' private information may be considered
an unfair or deceptive practice by airlines and can result in
civil penalties, USDOT said.
USDOT said in December it was scrutinizing the frequent
flyer programs of major U.S. airlines for potential deceptive or
unfair practices, the agency said as regulators step up
oversight of the airline industry.