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Agentic AI to eliminate predatory business models, Levchin
says
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BNPL market grew 9.9% in 2024, Adobe Analytics reports
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Composable solutions key for retail success in AI era,
Levchin
argues
By Hannah Lang
Nov 19 (Reuters) -
Max Levchin, CEO and co-founder of Affirm, which offers buy
now, pay later plans, said artificial intelligence is poised to
transform shopping by taking over human tasks and making
financial products more transparent.
AI agents will soon be able to instantly weed out products
with prohibitively high interest rates or late fees, forcing
businesses to rethink fee structures, Levchin said at the
Reuters Momentum AI Finance conference in New York on Tuesday.
"I think we're headed for a future where we have a profound
elimination, for lack of a better term, of business models that
are designed to prey on stupidity, or lack of attention ...
because it's all going to get done by the bots," he said.
Agentic AI needs minimal human intervention to make
decisions and is widely considered the next iteration of
generative AI. AI agents will soon shop and pay on behalf of
consumers, and recommend the best financial products to
accommodate their purchases, Levchin predicted.
"My dumb, young, naive self in college signing up for a
deferred interest credit card would have never known to read the
fine print," said Levchin, a PayPal co-founder.
"But even if I did, I would have been lost in the morass
within seconds because it's deliberately obscure. AI does not
have a problem with that. It can read the finest of prints, it
will find the 'gotcha.'"
Buy now, pay later (BNPL) providers like Affirm and
Klarna ( KLAR ) offer loans that shoppers repay in installments
spread over as many as 36 months, although the most common plan
has four payments.
BNPL exploded in popularity as the COVID-19 pandemic forced more
shoppers online and has grown rapidly, driving $82.4 billion in
online spending in 2024, up 9.9% from 2023, according to Adobe
Analytics.
Levchin outlined Affirm's approach to AI in an August letter to
shareholders, arguing that the company was "built for this,"
with products that can be integrated into chatbots, internet
browsers and digital wallets.
The shift toward agentic shopping will create winners and
losers across retail and payments, with companies that embrace
composable, adaptive solutions positioned to thrive, he added.
Among other large companies pivoting towards autonomous AI,
Walmart unveiled plans in July to roll out a suite of AI-powered
"super agents" to help customers and streamline operations. The
retailer is betting on AI to drive its e-commerce growth, aiming
for online sales to account for 50% of its total sales within
five years, Walmart has said.