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Air India crash latest challenge for struggling airline

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Chairman holds town hall after plane crash

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Asks staff to stay resolute amid criticism

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Incident most heartbreaking´ä crisis of his career, chair

says

By Aditya Kalra

NEW DELHI, June 16 (Reuters) - Air India's Chairman N.

Chandrasekaran on Monday told staff that last week's plane crash

that killed at least 271 people should be a catalyst to build a

safer airline, urging employees to stay resolute amid any

criticism.

In a town hall held at the headquarters of the Tata

Group-owned airline near New Delhi and attended by 700 staff,

Chandrasekaran said the crash was the "most heartbreaking"

crisis of his career, a spokesperson told Reuters.

"I've seen a reasonable number of crises in my career, but

this is the most heartbreaking one," he said, according to a

transcript provided by a Tata Group spokesperson.

"We need to use this incident as an act of force to build a

safer airline," Chandrasekaran said.

The Boeing 787-8 Dreamliner with 242 people on board bound

for Gatwick Airport south of London began losing height seconds

after take-off in Ahmedabad on Thursday, and erupted in a huge

fireball as it hit buildings below.

All but one on board were declared dead in the world's worst

aviation disaster in a decade, and around 30 people died on the

ground.

The airline and the Indian government are looking at several

aspects of the crash including the plane's engine thrust, flaps,

and why the landing gear remained open as the plane took off and

then came down.

"We need to wait for the investigation ... It's a complex

machine, so a lot of redundancies, checks and balances,

certifications, which have been perfected over years and years.

Yet this happens, so we will figure out why it happens after the

investigation," Chandrasekaran, 62, said during the staff

meeting.

He is also the chairman of the Tata Group conglomerate.

The crash poses a new challenge for both Air India which has

for years been trying to revamp its ageing fleet, and Boeing ( BA ),

which is trying to rebuild public trust following a series of

safety and production crises.

After taking the carrier over from the government in 2022,

the Tata Group unveiled its investment plans to create a "world

class airline" after years of financial losses, persistent

flight delays and poor maintenance under government ownership.

On Monday, an Air India Boeing 787-8 Dreamliner plane bound

for New Delhi returned to its origin of Hong Kong shortly after

takeoff on Monday following a technical issue.

"It's not easy to face criticisms," Chandrasekaran said. "We

are going to get through this. We need to show resilience."