By Abhijith Ganapavaram
NEW DELHI, March 25 (Reuters) - Air India said on
Tuesday that all staff, including top management, would travel
in economy from April 1 to free up seats for paying customers,
as the airline works on improving its image following criticism
over flight delays.
Staff would be upgraded to premium economy and business
class seats on a flight only if these remained unsold 50 minutes
prior to departure, The Times of India said in a report,
confirmed by the airline.
"With this, we want to ensure that our premium seats... for
which we are seeing huge demand - are available for booking to
our customers first, demonstrating a culture of
customer-centricity in the new Air India," a spokesperson said.
India is among the world's fastest-growing major aviation
markets, and its domestic air passenger traffic has been growing
at an annual rate of 10-12% over the past 10 years, according to
the government.
The formerly state-owned Air India was taken over by the
Tata Group in 2022, and merged with Vistara - a joint venture
between the Tatas and Singapore Airlines - last year.
Billions of dollars have already been spent on an ambitious
turnaround for the carrier, which involved ordering new jets,
changing its logo, and upgrading interiors for over half its
fleet, since the 2022 takeover.
Reuters reported last week that Air India was exploring a
multi-billion dollar order for dozens of widebody jets from
Boeing ( BA ) and Airbus.