EDINBURGH/LONDON/SEOUL, July 19 (Reuters) - Air
passengers around the world faced delays, cancellations and
problems checking in as airports and airlines were caught up in
a massive IT outage that also affected industries ranging from
banks to media companies.
In Edinburgh, a Reuters witness said boarding pass scanners
carried a "server offline message", with the airport saying
passengers shouldn't travel to the airport without checking
their flight status online first.
Elsewhere, airports and airlines advised customers to arrive
earlier than normal for flights. Analysts said the outage was
likely tied to a glitch in Microsoft ( MSFT ) software used globally.
Microsoft ( MSFT ) said users might be unable to access
various Office 365 apps and services due to a "configuration
change in a portion of our Azure-backed workloads".
Hong Kong International Airport said a Microsoft ( MSFT ) outage was
affecting several airlines and it had switched to manual
check-in, but flight operations had not been affected.
Singapore's Changi airport also said check-ins were being
handled manually.
According to an alert sent by Crowdstrike to its clients and
reviewed by Reuters, the company's "Falcon Sensor" software is
causing Microsoft Windows to crash and display a blue screen,
known informally as the "Blue Screen of Death".
The alert, sent at 0530 GMT on Friday, also shared a manual
workaround to rectify the issue. A Crowdstrike spokesperson did
not respond to emails or calls requesting comment.
The aviation sector is hit particularly hard due to its
sensitivity to timings. Airlines rely on a closely coordinated
schedule often run by air traffic control. Just one delay of a
few minutes can throw off a flight schedule for take-offs and
landings for an airport and airline for the rest of the day.
Airlines across the United States, Asia and Europe,
including major carriers such as Ryanair, Delta and Air
India, said they had either faced delays or disruption.
Several U.S. carriers including American Airlines ( AAL ),
United Airlines and Delta Airlines issued ground stops
for all their flights early on Friday due to communication
problems, according to the U.S. Federal Aviation Administration.
In Europe, Schiphol airport, Berlin airport, London Gatwick,
Edinburgh airport and others said they were impacted by the
outage.
"We expect longer waiting times and some flight
cancellations. Not all airports in Europe were impacted as the
issue is linked with a specific OS, Microsoft Azure," said Agata
Lyznik, a spokesperson for airports group ACI Europe.
Some airlines said they were already back online, with
Spanish carrier Iberia saying it had managed to avoid flight
cancellations.
"From 9:25 a.m. onwards the electronic check-in counters and
online check-ins were reactivated. There have been some delays,"
a spokesperson said.