NEW YORK, May 1 (Reuters) - Airbnb ( ABNB ) announced
its newest marketing strategy geared towards bringing in new
customers by offering unique experiences as it expands beyond
its core business of vacation rentals, the company said on
Wednesday.
The San Francisco-based company's newest category called
"Icons" features 11 global experiences - including concerts and
celebrity meet and greets - for free or under $100 to try to
attract a larger audience.
"Icons is a compelling new way to do marketing...and help
shift the brand to be more than just a place to stay and create
space to offer new products and services," CEO Brian Chesky told
Reuters, adding that they have reallocated a portion of its
marketing budget towards the campaign.
The company's television ads were over 200% more effective
in driving consumer engagement before the pandemic in 2019,
according to the television data and analytics company EDO.
Now, Airbnb ( ABNB ) is getting creative in how it plans to drive new
customers to its platform as it focuses on re-branding.
The available experiences include winning tickets to attend
a tiny concert by singer Doja Cat or staying in a replica of the
home from Disney/Pixar animation "Up". Airbnb ( ABNB ) said it will
continue to roll out new experiences every few weeks.
Chesky has previously said he wants to make the Airbnb ( ABNB ) guest
experience more reliable to get more habitual hotel guests to
book accommodations on the platform instead.
Airbnb's ( ABNB ) nights and experiences booked in 2023 increased
about 14% year-over-year compared to 31% the year prior. Its
full-year revenue rose 18% in 2023, compared with a 40% increase
in 2022.
The company's sales and marketing expense in 2023 increased
16%.
The short-term rental company is launching icons as consumer
engagement with its television advertisements slowly recovers
from the pandemic.
Airbnb's ( ABNB ) TV ads in the third-quarter of 2019 were more
effective at driving online engagement than over the subsequent
four years, according to television data and analytics company
EDO.
The company's TV ad engagement has improved over the past
three quarters and is expected to fully recover this quarter,
however, EDO said.
The company said more than 4,000 tickets for icons will be
available in 2024 with plans to expand the category's offerings
over the next few years so that millions of people can
participate.