09:02 AM EDT, 04/24/2024 (MT Newswires) -- Airlines will have to provide automatic refunds to customers if their flights are canceled or altered significantly under a new rule issued Wednesday by the US Department of Transportation.
In addition to refunds for canceled or significantly altered flights, the new rule requires refunds for significantly delayed baggage returns and for extra services like Wi-Fi, seat selection or inflight entertainment that were paid for but not provided.
The Department of Transportation issued another final rule requiring airlines and ticket agents to tell customers upfront what fees they charge for a checked bag, a carry-on bag and for canceling or changing a reservation.
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