Feb 26 (Reuters) - Amazon ( AMZN ) unveiled on Wednesday
an overhaul of its Alexa voice assistant, embedding it with
generative artificial intelligence.
"Alexa knows almost every instrument in your life, your
schedule, your smart home, your preferences, the devices you're
using, the people you're connected to, the entertainment you
love and use many of the apps you use, a lot of the services you
need," said Panos Panay, Amazon's ( AMZN ) head of devices and services,
at a launch event in New York.
The new service is called Alexa+, Panay said, echoing the
nomenclature of the higher tier of many tech and streaming
service offerings.
It marks the unveiling of a secret project known internally
as "Banyan" aimed at making Alexa more conversational.
Generative AI is a type of artificial intelligence that can
learn from data and improve over time.
The effort carries significant weight at Amazon ( AMZN ), which has
plowed billions of dollars into Alexa since its launch in 2014
in the hope of putting the service into a range of devices and
ultimately driving sales on its main e-commerce website.
Alexa is voice-controlled software installed in products
such as smart speakers that can provide answers to user
questions, play music, set timers and serve as a hub for home
automation, by linking internet-connected devices so that, for
instance, a light can be turned on with just voice prompts.
The new Alexa AI service will be able to respond to multiple
prompts in sequence and even act as an "agent" by taking actions
for users without their direct involvement. That contrasts with
the current iteration which generally handles only a single
request at a time.
Executives have debated charging as much as $10 per month
for the new service, people have told Reuters, to recoup some of
the investment sunk into the money-losing business. Amazon ( AMZN ) did
not immediately address pricing details.
Panay said Alexa+ is live as of Wednesday.
Amazon ( AMZN ) has said there are some 500 million Alexa-capable
devices in consumer hands already, meaning the revamp is at once
a huge money-making opportunity for the Seattle retailer - and a
big financial risk if it does not live up to expectations.