NEW YORK, Oct 8 (Reuters) - Amazon ( AMZN ) said on
Wednesday its pharmacy business in December will begin filling
some prescriptions for common medications at electronic kiosks
in its One Medical primary care locations, which the company
says will reduce barriers to access and limit shipping costs.
Amazon ( AMZN ) plans to start the offer with One Medical patients in
Los Angeles for drugs including antibiotics, asthma inhalers and
treatments for high blood pressure, the company said.
The kiosks will be the first in-person pick-up service
offered by Amazon Pharmacy, which has been providing
prescription services primarily by delivery, said Hannah
McClellan Richards, a vice president at Amazon Pharmacy.
One Medical offers a membership structure that allows
patients to access primary and urgent care at a subscription fee
of $199 annually. Patients without a membership are still able
to book an appointment and would be able to use the kiosk, the
company said.
Richards said in an interview that the company plans to
expand the kiosk model outside of California in 2026 and is in
talks with external health systems to introduce the machines
through partnerships.
Amazon ( AMZN ) does not plan to offer medicines that must be
refrigerated, such as GLP-1 weight-loss drugs, or more tightly
regulated prescriptions like controlled pain medicines through
the kiosk.
Inventory for each kiosk will be tailored to the provider,
and patients would be able to consult a company pharmacist
virtually, Amazon ( AMZN ) said in a press release.
Amazon.com ( AMZN ), the $2.34 trillion e-commerce company, launched
pharmaceutical delivery in 2018 through its acquisition of
PillPack. In 2023, the company purchased One Medical, a national
primary care provider.
Analysts this year have flagged shipping and logistical
costs as a potential squeeze on Amazon's ( AMZN ) profits.
Chief Financial Officer Brian Olsavsky, in a second-quarter
earnings call, said the company planned to make strategic
decisions on product placement in an effort to shorten delivery
routes and improve availability. "We're committed to initiatives
that further improve our cost structure," he said at the time.
Richards acknowledged that the most expensive part of the
e-commerce supply chain is shipping.
"If you put inventory closer to customers," she said, "your
shipping costs go way down and your demand goes way up."