02:26 PM EDT, 06/17/2025 (MT Newswires) -- Amazon.com ( AMZN ) is rapidly expanding its use of generative artificial intelligence across almost all areas of its business, a shift that will reduce some traditional roles while creating demand for tech-driven skills, Chief Executive Officer Andy Jassy said Tuesday in a company-wide message.

Generative AI offers a "once-in-a-lifetime" technological shift, fundamentally altering what's possible for both consumers and businesses, Jassy said.

"We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs," Jassy said. "It's hard to know exactly where this nets out over time, but in the next few years, we expect that this will reduce our total corporate workforce as we get efficiency gains from using AI extensively across the company."

"Those who embrace this change, become conversant in AI, help us build and improve our AI capabilities internally and deliver for customers, will be well-positioned to have high impact and help us reinvent the company," Jassy said.

"We have over 1,000 generative AI services and applications in progress or built, but at our scale, that's a small fraction of what we will ultimately build," Jassy said. "We're going to lean in further in the coming months."

AI agents "are going to change the scope and speed at which we can innovate for customers," Jassy said. "While we've made a lot of progress, we're still at the relative beginning."

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