NEW YORK, Jan 16 (Reuters) -
American Express ( AXP ) said on Thursday it will pay about
$230 million to settle U.S. criminal and civil probes into
alleged deceptive practices in selling credit card and wire
transfer products to small business customers.
The credit card and travel services company agreed to
pay $138.4 million, including about $108 million in fines, and
enter a non-prosecution agreement to end criminal and civil
probes by the U.S. Department of Justice.
Amex said it also reached an separate agreement in
principle with the Federal Reserve that should become final in
the coming weeks.
The New York-based company said it cooperated
extensively with investigators, discontinued some products,
disciplined staff, and upgraded compliance and training.
Amex also said the problems identified by investigators
ended no later than 2021, and the payout does not affect its
2024 earnings forecast.
The Justice Department alleged that from 2014 to 2017,
Amex misrepresented card rewards and fees, and whether credit
checks would be done without customers' consent, and submitted
false financial information for prospective customers.
It also said that from 2018 to 2021, Amex misled
customers in sales pitches about the tax benefits of wire
transfer products known as Payroll Rewards and Premium Wire.
These products were the subject of the non-prosecution
agreement.
That agreement contained many internal communications
about the products, such as employee complaints calling Premium
Wire a "very questionable product" where customers could "write
off expenses as a business expense and benefit personally."
The Justice Department also faulted Amex sales staff for
deceiving regulators by entering "dummy" employer identification
numbers such as "123456788" when opening small business credit
cards, to replace discontinued co-branded Amex cards.