Oct 27 (Reuters) - Australia's competition regulator on
Monday sued Microsoft ( MSFT ), accusing it of misleading
customers into paying higher prices for Microsoft ( MSFT ) 365
subscriptions after bundling its AI assistant Copilot into
personal and family plans.
The Australian Competition and Consumer Commission (ACCC)
alleged that from October 2024, the technology giant misled
about 2.7 million customers by suggesting they had to move to
higher-priced Microsoft ( MSFT ) 365 personal and family plans that
included Copilot.
After the integration of Copilot, the annual subscription
price of the Microsoft ( MSFT ) 365 personal plan increased by 45% to
A$159 ($103.32) and the price of the family plan increased by
29% to A$179, the ACCC said.
The regulator said Microsoft ( MSFT ) failed to clearly tell users
that a cheaper "classic" plan without Copilot was still
available.
The watchdog said the option to keep the cheaper plan was
only revealed after consumers began the cancellation process, a
design it argued breached Australian consumer law by failing to
disclose material information and creating a false impression of
available choices.
The ACCC is seeking penalties, consumer redress, injunctions
and costs from Microsoft Australia Pty Ltd and its U.S. parent,
Microsoft Corp. ( MSFT )
The ACCC said the maximum penalty that could be imposed on a
company for each breach of Australian consumer law was the
greater of A$50 million, three times the benefits obtained that
were reasonably attributable, or 30% of the corporation's
adjusted turnover during the breach period if the value of the
benefits could not be determined.
"Any penalty that might apply to this conduct is a matter
for the Court to determine and would depend on the Court's
findings," the regulator said. "The ACCC will not comment on
what penalties the Court may impose."
Microsoft ( MSFT ) did not immediately respond to Reuters' request
for comment.
($1 = 1.5389 Australian dollars)