April 4 (Reuters) - Bank of America ( BAC ) must face a
lawsuit claiming it reneged on a promise to refund overdraft
fees to customers facing financial hardship because of the
COVID-19 pandemic.
U.S. District Judge Yvonne Gonzalez Rogers ruled on
Wednesday that customers plausibly alleged that the bank misled
them on its website and mobile app by continuing to promise
relief from overdraft and insufficient fund fees, after it had
quietly ended its "Client Assistance Program" on Aug. 31, 2020.
The second-largest U.S. bank began the program five months
earlier to address the pandemic's impact on its 66 million
individual and small business customers. Many banks offered
their customers comparable relief.
According to the complaint, Bank of America ( BAC ) misled customers
into believing it was better to incur $35 overdraft fees than
borrow from family members or obtain loans, because the fees
would be refunded under the program.
Rogers, based in Oakland, California, concluded that the
plaintiffs "sufficiently pleaded that defendant advertised a
program when none existed."
She also called it "plausibly deceptive" for Bank of America ( BAC )
not to formally disclose it had ended the program, even as it
promised to offer refunds on a "case-by-case" basis.
In seeking a dismissal, the Charlotte, North Carolina-based
bank said reasonable customers would not have viewed a formal
announcement as material, and that it never promised refunds for
months or years as pandemic conditions eased.
Bank of America ( BAC ) declined on Thursday to comment on the
decision. Lawyers for the plaintiffs did not immediately respond
to requests for comment.
In January, the U.S. Consumer Financial Protection Bureau
proposed curbing overdraft fees at large banks, reducing the
typical $35 fee to as little as $3 and potentially saving
consumers $3.5 billion a year.
The Bank of America ( BAC ) case had been led by California truck
driver Anthony Ramirez, California manufacturing worker Mynor
Aldana and New Jersey retired widow Janet Hobson.
Each said the bank refused to refund hundreds of dollars of
overdraft and insufficient funds fees imposed in 2020, 2021 or
2022.
The case is Ramirez et al v. Bank of America NA, U.S.
District Court, Northern District of California, No. 22-00859.