CHICAGO, April 16 (Reuters) - U.S. Transportation
Secretary Pete Buttigieg on Tuesday announced a partnership with
state attorneys general to fast-track investigations into
complaints against airlines and ticket agents as part of the
Biden administration's efforts to enhance consumer protections.
Currently, the authority to enforce passenger protections
lies solely with the federal government. And while state
attorneys general receive consumer complaints, airlines are not
legally required to respond to their inquiries.
Under the partnership, Buttigieg said the states will
investigate complaints against airlines and refer them to the
U.S. Department of Transportation for priority review and
enforcement action.
They will also report carriers for failure to respond to
requests for information. The DOT will give the states access to
its consumer complaint database.
"The truth is we need force multipliers to help meet the
need given the record-breaking air travel that we have seen,"
Buttigieg told reporters.
Complaints about U.S. airlines climbed sharply last year
even as flight cancellations dropped to a 10-year low, data from
the Transportation Department shows.
The Biden administration has been aggressively pushing
measures to expand consumer rights for airline passengers.
It has proposed rules to make passenger compensation and
amenities mandatory when airlines are responsible for flight
delays or cancellations. It has also pressed carriers to get rid
of junk fees, including those for seating families together.
Buttigieg has opened numerous investigations and imposed
fines for carrier misbehavior. Last year, the DOT imposed a $140
million fine on Southwest Airlines ( LUV ) for a December 2022
holiday meltdown that led to 16,900 flight cancellations and
stranded 2 million passengers.
The latest move comes as passenger traffic in the United
States is projected to reach an all-time high this year.
Buttigieg said the bipartisan agreement brings together
attorneys general from Republican and Democratic states.
It includes 18 states such as California, New York, Nevada
and Colorado that have some of the busiest U.S. airports. The
DOT said seven more states - Delaware, Massachusetts, Minnesota,
Oregon, Tennessee, Vermont, and Washington - are interested in
joining the initiative.