SANTIAGO, April 11 (Reuters) - Boeing's ( BA ) Latin America
President Landon Loomis says that the embattled airplane
manufacturer is focusing on rebuilding trust after a series of
safety incidents have shaken trust in the company and led CEO
Dave Calhoun to announce he would step down by year-end.
"We are in the moment of a deep fundamental trust building
exercise that has to flow through our entire factory, our
engagements with the press, with government stakeholders, with
our own employees," Loomis told Reuters in an interview at an
aviation conference in Santiago.
"That's how we're handling this process of leadership
transition."
Loomis said that the region is expected to grow at a pace of
5.5% of passenger traffic annually and will need an additional
2,000 aircraft in the next 20 years to meet demand.
He expects the company to be at the forefront of that
demand, but Boeing ( BA ) has faced production issues, including
deliveries dropping by half in March due to increased quality
checks.
Loomis said that global delivery schedules are hard to meet
but the company is focusing on reaching production stability
with a focus on safety.
"That's our starting point, safety through quality," Loomis
said, adding that the airline will be able to meet client
demands.
Despite Brazil's GOL airlines filing for bankruptcy in
January, Loomis says the airline is a "critical" partner in the
region and one of the largest 737 customers in the world.
The executive said that the manufacturer's relationship with
LATAM airlines is "growing," and that Boeing ( BA ) worked closely with
the airline and Australian government after a flight suffered a
sudden mid-air dive and injured 50 people.
The March incident followed a Jan. 5 mid-air panel blowout
on a 737-Max plane, and earlier this week the company was hit
with whistleblower allegations and an investigation due to the
loss of an engine cover on a Southwest flight.
In February, an expert panel found a "disconnect" between
Boeing's ( BA ) management and employees on safety concerns and some
investors said a wider management shakeup is needed to address
the company's safety problems.
"I think we're right now in an important moment and the
company's managing it, so I don't have a thought on that,"
Loomis said when asked about the need for a wider management
shakeup at the company.
When it comes to the short-term, Loomis said he wanted a
year of "promises made, promises kept."
"It doesn't mean avoiding all the problems. It means
handling the problem, addressing a problem, being honest about a
problem," Loomis said. "That's the nuts and bolts of
relationship management, building and trust building."