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Brazil's Nubank suspends cash withdrawals at Oxxo stores in Mexico
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Brazil's Nubank suspends cash withdrawals at Oxxo stores in Mexico
Mar 17, 2026 2:34 PM

SAO PAULO, March 17 (Reuters) - Brazilian digital lender

Nubank said it has suspended its cash withdrawal service at Oxxo

convenience stores in Mexico.

As of March 16, cash withdrawals at Oxxo stores were no

longer available, Nubank said on Tuesday in response to

questions about a customer notice.

* Nubank said the suspension is part of "ongoing

adjustments" to its cash withdrawal network in Mexico.

* The bank, controlled by listed parent Nu Holdings ( NU ),

said cash deposits at Oxxo stores remain available as usual.

* As an alternative, Nubank will temporarily reimburse fees

for withdrawals made at Mastercard ( MA )-enabled ATMs in Mexico.

* The reimbursements will be limited to two withdrawals per

month, Nubank said.

* A spokesperson for FEMSA, Oxxo's parent

company, confirmed the agreement with Nubank had changed, but

referred further questions to the bank.

* While Nubank's operations in Brazil are almost fully

digital, the lender has pursued different strategies in Mexico,

where cash remains one of the most widely used payment methods.

* Besides Oxxo, which has more than 24,000 stores in Mexico,

Nubank has announced similar partnerships with other retail

chains in the country, including grocery store chains Soriana

and Chedraui.

* Nubank, which operates in Brazil, Mexico and Colombia,

announced its partnership with Oxxo in Mexico in January 2025.

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