Cathay Pacific Airways has accidentally sold premium business class tickets costing $16,000 for $675, or a steep discount of more than 95 percent, reported Bloomberg.
The carrier sold business-class tickets from Vietnam to Canada and the US at economy prices, the report said, adding that the return fares in the premium cabin from Da Nang, Vietnam, to New York started at $675 for travel in August.
“We do not want to go back on our promise to our customers,” Cathay said on its Twitter account. “We made a mistake but we look forward to welcoming you on board with your ticket issued.”
Happy 2019 all, and to those who bought our good - VERY good surprise ‘special’ on New Year’s Day, yes - we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 ‘special’ too!.#promisemadepromisekept #lessonlearnt
— Cathay Pacific (@cathaypacific) January 2, 2019
Last year, Cathay's computer systems last year were hacked and it exposed private information of 9.4 million passengers in the world's biggest airline data breach.
Other airlines such as Singapore Airlines in 2014 and Hong Kong Airlines last year mistakenly sold business-class tickets at economy fares, the report said.
First Published:Jan 3, 2019 7:21 PM IST