Feb 28 (Reuters) - Citigroup ( C/PN ) erroneously credited
$81 trillion, instead of $280, to a customer's account and took
hours to reverse the transaction, a "near miss" that shows up
the bank's operational issues it has sought to fix, the
Financial Times reported on Friday.
The error, which occurred last April, was missed by a
payments employee and a second official assigned to check the
transaction before it was cleared to be processed the next day,
FT said, citing an internal account and two people familiar with
the event.
A third employee caught the error one-and-a-half hours after
the payment was processed and the transaction was ultimately
reversed several hours later, FT said.
No funds left Citi, which disclosed the near miss -- when a
bank processes the wrong amount but is able to recover the funds
-- to the Federal Reserve and the Office of the Comptroller of
the Currency (OCC), the report said.
Citi told FT its "detective controls" promptly identified
the error and that it reversed the entry, adding the incident
had no impact on the bank or the client.
There were 10 near misses of $1 billion or more at Citi last
year, down from 13 the year before, according to an internal
report seen by the FT.
Citi declined to comment to FT on this report. It did not
immediately respond to a Reuters request for comment.
Last month Citi CFO Mark Mason said the bank is investing
more to address its compliance issues, referring to regulatory
penalties for risk management and data governance.
"We saw the need to invest more in the transformation on
data, on technology, on improving the quality of the information
coming out of our regulatory reporting," Mason said.
Last July, Citi was fined $136 million for insufficient
progress in tackling those issues and in 2020, it was fined $400
million for some risk and data failures.