BEIJING, Feb 18 (Reuters) - Complaints about BYD
over its move to offer free smart driving
features across most of its line-up have flooded a prominent
Chinese auto quality platform, many from customers who said they
had overpaid for their cars.
Over 4,700 complaints were filed against BYD cars between
February 11-17 on 12365auto.com, a third-party auto consumer
complaints platform, compared with about 150 the week before and
roughly 500 for January.
BYD cars, including ones from its best-selling Ocean and
Dynasty series, also took the top 10 spots on a list the
platform publishes that ranks models by the number of complaints
received.
One complaint, sent in by an owner of a Seal 06 DM-i plug-in
hybrid sedan, said they had repeatedly asked the salesperson
when buying the car if a newer model would be launched this
year.
"But only half a month after I picked up the car, the new
model hit the market with notable upgrades in configuration at
the same price," the person said, adding that they wanted free
upgrades and other compensation from the company.
The platform showed BYD responding to say that the company
had passed on the complaint to the relevant company departments.
BYD did not respond to a request for comment.
The complaints are one of the ripple effects a prolonged
price war and hyper competitiveness in the Chinese market are
having as automakers slash prices, offer free features or
incentives, or roll out new models at a pace faster than other
countries.
Two years ago, U.S. automaker Tesla, shortly after it cut
prices in a move that started the price war, saw hundreds of
Tesla owners assemble at the company's showrooms and
distribution centres in China, seeking rebates and credits.