10:01 AM EDT, 05/14/2024 (MT Newswires) -- Coveo (CVO.TO), an enterprise AI platform, said Tuesday that it has launched Coveo for Genesys Cloud on the Genesys AppFoundry, a marketplace of services offering applications and integrations designed to enhance customer and employee experiences.

The partnership is intended to empower contact center agents with artificial intelligence search, recommendations, and generative answering.

"We're excited to combine forces with the leading CCaaS (Contact Center-as-a-Service) platform and their strong track record of simplifying the agent experience," Patrick Martin, executive vice president of customer experience at Coveo, said. "Together, we will improve the customer and agent experience by giving agents the personalized and relevant knowledge, now with generative answers, at the right time to improve both their workflow and deliver business results."

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