WASHINGTON, Oct 28 (Reuters) - Cybersecurity firm
CrowdStrike ( CRWD ) said on Monday it sued Delta Air Lines ( DAL )
in U.S. District Court in Georgia after a faulty
software update prompted a global outage in July.
The July 19 incident led to worldwide flight cancellations
and hit industries including banks, healthcare, media companies
and hotel chains.
CrowdStrike ( CRWD ) said it sued to make clear that CrowdStrike ( CRWD ) did
not cause the harm that Delta claims, and that Delta repeatedly
refused assistance from both CrowdStrike ( CRWD ) and Microsoft ( MSFT ).
Delta did not immediately comment on CrowdStrike's ( CRWD ) suit.
CrowdStrike ( CRWD ) is seeking a declaratory judgment plus legal
fees.
Delta's lawsuit filed on Friday in Fulton County Superior
Court called the faulty software update from CrowdStrike ( CRWD )
"catastrophic" and said the company "forced untested and faulty
updates to its customers, causing more than 8.5 million
Microsoft Windows-based computers around the world to crash."
Delta said the faulty update caused 7,000 flight
cancellations, disrupted travel plans of 1.3 million customers
and cost the carrier more than $500 million.
CrowdStrike's ( CRWD ) lawsuit, also filed on Friday, said Delta's
own response and technology caused delays in the carrier's
ability to resume normal operations.
CrowdStrike's ( CRWD ) lawsuit reiterated its contention that it has
minimal liability, something Delta rejected.
Delta said CrowdStrike ( CRWD ) is liable for over $500 million in
out-of-pocket losses as well as for unspecified lost profits,
expenditures - including legal fees - reputational harm and
future revenue loss.
The incident prompted the U.S. Transportation Department to
open an investigation.
"If CrowdStrike ( CRWD ) had tested the faulty update on even one
computer before deployment, the computer would have crashed,"
Delta's lawsuit says.
Delta said it has invested billions of dollars in
information technology licensing and infrastructure.
Last month, a senior CrowdStrike ( CRWD ) executive apologized before
Congress for the faulty software update.