July 21 (Reuters) - Delta Air Lines ( DAL ) struggled to
restore normal operations on Sunday after last week's crippling
global cyber outage, canceling about 1,000 flights on top of the
3,500 it had already scrapped.
The Atlanta-based airline, which canceled just over a
quarter of its schedule Sunday and delayed another 1,700 flights
or 46%, is facing ongoing operational problems caused by the
outage's impact on its crew tracking system.
The issue has stranded thousands of Delta travelers across
the country, with some resorting to car rentals to drive
hundreds of miles and others facing days for new flights or
canceling trips altogether.
Delta has offered no timetable for when normal operations
would resume and has already canceled another 137 flights for
Monday, according to FlightAware.
A software update by global cybersecurity firm CrowdStrike ( CRWD )
triggered system problems for Microsoft ( MSFT )
customers including many airlines on Friday.
While other U.S. airlines have largely recovered, Delta has
struggled to return to normal. United Airlines canceled
9% -- or 262 -- of its flights on Sunday, second most among
carriers.
Delta CEO Ed Bastian said the issue impacted its Microsoft
Windows systems, snarling a critical application.
"In particular one of our crew tracking-related tools was
affected and unable to effectively process the unprecedented
number of changes triggered by the system shutdown," Bastian
told customers in an email.
He told employees in a separate note on Sunday that Delta
"will continue to tactically adjust our schedule as needed to
ensure the safety of our operation."
Transportation Secretary Pete Buttigieg spoke with Bastian
on Sunday, according to an official, reminding Bastian of the
carrier's responsibilities to customers and the department's
enforcement role.
CrowdStrike ( CRWD ) said on Sunday a significant number of the 8.5
million Microsoft ( MSFT ) devices impacted as a result of a global tech
outage were back online.