July 21 (Reuters) - Delta Air Lines ( DAL ) struggled on
Sunday to restore normal operations after last week's crippling
global cyber outage, canceling 1,250 flights beyond the 3,500 it
had already scrapped.
The issue has stranded thousands of Delta travelers across
the United States, with some having to rent cars to drive
hundreds of miles while others could have to wait days for new
flights or cancel trips altogether.
The Atlanta-based airline, which canceled a third of its
schedule and delayed another 1,700 flights or 44%, according to
FlightAware, is battling operational issues after the outage hit
its crew tracking system.
Delta has offered no timetable for resumption of normal
operations and has already canceled another 305 flights for
Monday, the flight tracking website said. Its total of canceled
flights since Friday now stands at more than 5,000.
A software update by global cybersecurity firm CrowdStrike ( CRWD )
triggered system problems for Microsoft ( MSFT )
customers, including many airlines, on Friday.
Although other U.S. airlines have largely recovered, Delta
has struggled to return to normal. United Airlines
canceled 9% - or 266 - of Sunday's flights, the second most
among carriers.
Delta CEO Ed Bastian said the issue affected its Microsoft
Windows systems, snarling a critical application.
"In particular one of our crew tracking-related tools was
affected and unable to effectively process the unprecedented
number of changes triggered by the system shutdown," Bastian
told customers in an email.
In a separate note, he told employees that Delta would
continue to "tactically adjust" schedules to ensure safety.
Transportation Secretary Pete Buttigieg spoke with Bastian,
according to an official, reminding him of the carrier's
responsibilities to customers and the department's enforcement
role.
"I will ensure that our department supports Delta passengers
by enforcing all applicable passenger protections," Buttigieg
said in a statement to Reuters, adding that the department had
received hundreds of complaints.
"No one should be stranded at an airport overnight or stuck
on hold for hours."
CrowdStrike ( CRWD ) said a significant number of the 8.5 million
affected Microsoft ( MSFT ) devices were back online.