May 6 (Reuters) - Delta Air Lines ( DAL ) must face a
proposed class action by passengers who said it refused to offer
full refunds after delaying or canceling their flights following
a massive computer outage last July, a federal judge ruled on
Tuesday.
U.S. District Judge Mark Cohen in Atlanta said five of the
nine plaintiffs may pursue breach of contract claims based on
Delta's failure to refund.
The judge allowed a different group of five plaintiffs to
pursue claims related to delayed and canceled flights under the
Montreal Convention, a multilateral treaty.
Cohen dismissed the remaining claims, including those he
said were preempted by federal law.
The July 19, 2024 outage stemmed from a flawed software
update from cybersecurity company CrowdStrike ( CRWD ) that
crashed more than 8 million computers and affected many
Microsoft ( MSFT ) customers.
Disruptions eased the next day for many U.S. airlines but
lasted longer at Delta, which canceled about 7,000 flights.
"This ruling is a major step forward for Delta passengers
seeking accountability," Joseph Sauder, a lawyer for some of the
plaintiffs, said in an email.
Neither Delta nor its lawyers immediately responded to
requests for comment.
The Atlanta-based carrier had sought the dismissal of all
claims, aside from one refund claim and international travelers'
claims under the Montreal Convention.
Passengers accused Delta of failing to provide automatic
refunds following the outage, and providing partial refunds only
if they waived further legal claims.
One plaintiff, John Brennan of Florida, said he and his wife
missed a $10,000 anniversary cruise after Delta stranded them in
an Atlanta layover, yet the carrier offered just $219.45 in
compensation.
Another plaintiff, Vittorio Muzzi of the Netherlands, said
he spent 5,000 euros ($5,685) and his luggage was delayed 15
days after Delta scrapped his flight to Florida from Amsterdam,
yet the carrier offered just 588 euros ($669) in compensation.
Delta has estimated that the outage cost $550 million in
lost revenue and added costs, while saving $50 million of fuel.
The case is Bajra et al v Delta Air Lines ( DAL ), U.S. District
Court, Northern District of Georgia, No. 24-03477.
(1 euro = $1.137)