Aug 7 (Reuters) - Delta Air Lines ( DAL ) was sued by
passengers who complained that the carrier refused to offer full
refunds after delaying or canceling their flights in the wake of
last month's massive computer outage.
The proposed class action was made public on Wednesday in
Atlanta federal court, after the July 19 outage disrupted
airlines, banks, hospitals and emergency lines.
Passengers accused Delta of breach of contract for
failing to provide automatic refunds, and providing partial
refunds only if they signed waivers against pursuing further
legal claims.
They also said Delta should compensate them for the cost and
inconvenience of rebooking with other airlines, hotels and food,
and from being separated from their luggage.
One of the four plaintiffs, John Brennan of Florida, said he
and his wife missed a $10,000 anniversary cruise after being
stranded in Atlanta on a layover, but Delta offered just $219.45
in compensation.
The lawsuit said the airline's "unfair, unlawful, and
unconscionable practices resulted in Delta unjustly enriching
itself at the expense of its customers."
Delta declined to comment on the lawsuit, but has said
passengers whose travel was disrupted can request and receive
refunds, and seek compensation for incidental costs.
Delta's passengers remained stranded, waiting in lines for
days trying to get to their destinations," Joseph Sauder, a
lawyer for the plaintiffs, said in an email. "When our clients
sought refunds, Delta again failed to deliver."
The outage stemmed from a flawed software update from the
cybersecurity company CrowdStrike ( CRWD ) that crashed more
than 8 million computers worldwide and affected many Microsoft ( MSFT )
customers.
Disruptions subsided the next day for many U.S. carriers but
persisted at Delta, leading to more than 6,000 cancellations.
CrowdStrike ( CRWD ), Microsoft ( MSFT ) and Delta have since argued publicly
over who is to blame and should pay the bills.
Delta Chief Executive Ed Bastian estimated on July 31 that
the outage cost his Atlanta-based carrier about $500 million.
Passengers filed a separate class action against CrowdStrike ( CRWD )
on Monday, also seeking damages.
The Austin, Texas-based company has said it was neither
grossly negligent nor at fault for Delta's problems.
The case is Bajra et al v Delta Air Lines ( DAL ), U.S. District
Court, Northern District of Georgia, No. 24-03477.