July 24 (Reuters) - Delta Air Lines ( DAL ), which has
axed more than 6,000 flights since a widespread IT system
failure on Friday, said it would resume normal operations
Thursday.
The Atlanta-based carrier as of 8 a.m. ET (1200 GMT) had
canceled just 47 of Wednesday's flights - only 1% of its daily
total - after scrapping 511 on Tuesday and 1,160 on Monday.
CEO Ed Bastian said in a statement that Delta expected
"minimal" cancellations Wednesday and a return to normal
operations Thursday, adding: "Our initial efforts to stabilize
the operations were difficult and frustratingly slow and
complex."
A software update by global cybersecurity firm CrowdStrike ( CRWD )
triggered system problems for Microsoft ( MSFT )
customers, including many airlines, on Friday. But disruptions
subsided the next day at other major U.S. carriers while
persisting at Delta.
The U.S. Transportation Department opened an investigation
Tuesday into the Delta disruptions, which affected more than
500,000 passengers and stranded people across the United States.
Transportation Secretary Pete Buttigieg said the
investigation is focused on how the breakdown happened, why it
had taken Delta so much longer than others to recover, and the
level of Delta's customer service resources.
"We require a basic level of customer service," he added.
Many customers complained of waiting hours for assistance as
the airline's helplines were overwhelmed. Some were forced to
rent cars, driving hundreds of miles to get to destinations,
while others said they would have to wait days for new flights.
Representative Rick Larsen, the top Democrat on the House
Transportation Committee, said he will introduce legislation to
boost the operational resilience of airlines in the near future.
"The slow response by some airlines to this meltdown has been
unacceptable," Larsen said.
Senate Commerce Committee chair Maria Cantwell said she is
concerned Delta is not complying with passenger rights
obligations under a new law.
In December, Southwest Airlines ( LUV ) agreed to a record
$140 million civil penalty over a 2022 holiday meltdown that led
to 16,900 flight cancellations and stranded 2 million
passengers, resolving a U.S. Department of Transportation
investigation.