WASHINGTON, Sept 5 (Reuters) - The U.S. Transportation
Department said on Thursday it is opening an inquiry into the
four largest U.S. air carrier rewards and frequent flyer
programs to ensure consumers do not face unfair, deceptive, or
anticompetitive practices.
Transportation Secretary Pete Buttigieg sent letters to
American Airlines Delta Air Lines, Southwest
Airlines ( LUV ), and United Airlines ordering them to
provide records and submit reports answering detailed questions
on their rewards programs as the department reviews how
consumers are "impacted by the devaluation of earned rewards,
hidden or dynamic pricing, extra fees, and reduced competition
and choice."
The airlines did not immediately comment.