BERLIN, Sept 21 (Reuters) - Some of Europe's biggest
airports, including the region's busiest, London's Heathrow,
raced to restore normal operations on Sunday after hackers
disrupted automatic check-in systems.
Hackers on Saturday targeted check-in and boarding systems
provider Collins Aerospace, owned by RTX, disrupting
operations at Heathrow, Berlin Airport and in Brussels, where
passengers faced long queues, cancellations and delays.
Disruption had eased significantly by early Sunday despite
some continuing delays, according to airport officials and data,
while regulators said they were investigating the source of the
cyberattack.
Brussels Airport said that 45 out of 257 scheduled departing
flights on Sunday were cancelled but operational adjustments had
kept waiting times down. "There are delays between 30 and 90
minutes," a spokesperson for the airport told Reuters, adding it
was not clear yet how much longer disruptions would last.
A passenger flying from Brussels said disruption had been
minimal.
"For me, it was business as usual. For those poor souls who
didn't do online check-in or have bags to check, they may be
waiting a bit," he said.
The disruption is the latest in a string of hacks to hit
sectors from healthcare to autos. A breach at carmaker Jaguar
Land Rover halted production, while another caused Marks &
Spencer ( MAKSF ) losses in the hundreds of millions of pounds.
RTX called the incident a "cyber-related disruption" and
said it had impacted its MUSE software, which is used by several
airlines. RTX was not immediately available for comment on
Sunday.
Berlin Brandenburg Airport said on Sunday problems persisted
but that it was working with the company to resolve the issue. A
manual workaround was in place and there were currently no major
delays or cancellations, it added.
Heathrow said early on Sunday work was continuing to recover
from the check-in system outage. It added that "the vast
majority of flights have continued to operate".
An analysis by aviation data provider Cirium said delays at
Heathrow were "low", Berlin had "moderate" delays, while
Brussels had "significant" delays, but were decreasing.
(Reporting by Christoph Steitz and Sabine Siebold;
Writing by Adam Jourdan;
Editing by Helen Popper and Ros Russell)