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Hacking incident targeted check-in system on Friday
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London's Heathrow, Berlin and Brussels airports affected
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Brussels set to cancel half of Monday's flight departures
(Adds Collins statement in paragraph 4)
By Sabine Siebold and Christoph Steitz
BRUSSELS/BERLIN, Sept 21 (Reuters) - Some of Europe's
biggest airports battled to restore normal operations on Sunday
after hackers disrupted automatic check-in systems, with
Brussels asking airlines to cancel half of Monday's flight
departures due to persistent problems.
Hackers on Friday targeted check-in and boarding systems
provider Collins Aerospace, owned by RTX, disrupting
operations at London's Heathrow - Europe's busiest airport,
Berlin Airport and in Brussels.
Passengers faced long queues, cancellations and delays on
Saturday. While the disruption eased significantly in Berlin and
Heathrow on Sunday, according to airport officials and data,
delays and flight cancellations were continuing.
In a statement early on Monday, Collins said it was working
with four impacted airports and airline customers, and was in
the final stages of completing the updates needed to restore
full functionality.
A spokesperson for Brussels Airport said Collins Aerospace
had not yet delivered a secure, updated version of the software
necessary to restore full functionality, prompting the airport
to seek the flight cancellations on Monday.
Brussels Airport said 50 of Sunday's 257 scheduled
departures had been cancelled to avoid long queues and
last-minute cancellations. A day earlier, 25 of the planned 234
outgoing flights were cancelled, the airport operator said.
RTX said on Saturday it was working to fix the issue as
quickly as possible, and that the disruption could be mitigated
with manual check-in operations.
It said the incident had impacted its MUSE software, which
is used by several airlines.
One passenger flying from Brussels said the disruption to
his journey had been minimal.
"For me, it was business as usual. For those poor souls who
didn't do online check-in or have bags to check, they may be
waiting a bit," he said.
Berlin Brandenburg Airport said on Sunday some problems
persisted but that a manual workaround was in place.
"Occasionally, there are longer waiting times at check-in,
boarding, baggage handling and baggage reclaim. Delays to
departing flights today are in line with a normal operating
day," it said.
Heathrow said early on Sunday that work was continuing to
recover from the check-in system outage. It added that "the vast
majority of flights have continued to operate".
An analysis by aviation data provider Cirium said delays at
Heathrow were "low", Berlin had "moderate" delays, while
Brussels had "significant" delays.
Regional regulators said they were investigating the source
of the hacking, the latest in a string of hacks to hit sectors
from healthcare to autos. A breach at carmaker Jaguar Land Rover
halted production, while another caused Marks & Spencer ( MAKSF )
losses in the hundreds of millions of pounds.