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European airports work to bring check-in back to normal after cyberattack
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European airports work to bring check-in back to normal after cyberattack
Sep 22, 2025 2:36 AM

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EU agency confirms cyberattack caused airport disruptions

*

Collins Aerospace working to restore systems at key

airports

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Berlin Marathon worsens delays; Brussels uses manual

check-ins

(Adds bullet points, context to lead paragraph, details and

background from paragraph 2)

BERLIN, Sept 22 (Reuters) -

Several of Europe's biggest airports still faced disruptions

on Monday after hackers knocked out automatic check-in systems

provided by Collins Aerospace, owned by RTX, affecting

dozens of flights and thousands of passengers since Friday.

The disruptions

were caused by a cyberattack, the EU's cybersecurity agency

confirmed on Monday, highlighting the growing risks of such

attacks to critical infrastructure and industries.

Law enforcement was involved to investigate, the agency

ENISA said in a statement, without providing details on where

the cyberattack originated from.

Governments and companies have been the targets of

cyberattacks in recent months, including luxury carmaker

Jaguar Land Rover

, which had to pause production as a result.

Collins said on Monday that it was working with the affected

airports, including Brussels and London Heathrow, Europe's

busiest airport, and was in the final stages of completing

updates to help restore full functionality.

Berlin airport

, which was facing higher passenger numbers than usual on

Monday due to the Berlin Marathon, still did not have its

check-in systems restored and reported delays of over an hour

for departures.

One passenger described the boarding process as akin to the

early decades of commercial air travel, with handwritten

boarding passes.

Brussels Airport was using iPads and laptops to check

passengers in online. Of roughly 550 departing and arriving

flights, 60 had to be cancelled on Monday, it said.

Dublin Airport

was experiencing "minimal impact" and had some manual

processes in place.

A survey of some 1,000 companies by German industry group

Bitkom found that ransomware - malicious software that locks up

data until the victim pays to have access restored - was the

most common form of cyberattack, with one in seven companies

having paid a ransom.

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