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Shein pitches to bring big brands onto marketplace
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Household names key to winning more shoppers' trust
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Company presented at event in Madrid last month
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Move will see expansion beyond fashion
By Helen Reid
LONDON, April 30 (Reuters) - Online fast-fashion
retailer Shein is courting brands like toothpaste conglomerate
Colgate-Palmolive ( CL ) and toymaker Hasbro ( HAS ) as it tries to sell more
household names on its platform.
Known for cheap own-brand clothing and accessories, Shein is
moving into other categories and has given brands and retailers
access to its platform in nine European countries so far, having
done so in the United States, Brazil, and Mexico last year.
The strategy, part of Shein's plan to build credibility and
better compete with Amazon ( AMZN ), is enabling the business to
expand and develop new ways of selling goods ahead of a planned
stock market listing later this year.
Shein presented its marketplace services at an event in
Madrid last month alongside Colgate-Palmolive ( CL ), Hasbro ( HAS )
, Orangina maker Suntory Beverage & Food ( STBFF ), and
Spanish cosmetics brand Bella Aurora.
"Everybody associates Shein with fashion, but we are doing
all verticals," Christina Fontana, senior director of brand
operations for Europe, Middle East and Africa at Shein, told
delegates at a conference in Paris on April 17.
Seeing shoppers opening Shein and searching for other brands
provided the impetus, Fontana said.
"Our consumers want brands, if that's what they're
looking for, that's what we're going to give them."
Fontana, who previously worked for AliBaba ( BABA ), is one of
several marketplace experts Shein has poached from the Chinese
e-commerce giant and other firms.
That recruitment has helped fuel rapid expansion. Shein had
an average 108 million monthly active users in European Union
member states in the six months to Jan. 31.
But the company's growth has brought new complications,
including new EU rules requiring it to police its platform for
illegal or harmful products.
In Europe, Shein's marketplace is so far available in
Britain, France, Germany, Italy, the Netherlands, Poland,
Portugal, Spain, and Sweden.
Whether the new marketplaces succeed and enable Shein to
compete with Amazon ( AMZN ) and AliExpress will depend on what brands
the company can attract, experts say.
"If Shein wants to compete as a trustworthy reputable
marketplace platform, it really needs endorsement from
well-known Western brands," said Xiaofeng Wang, e-commerce
analyst at Forrester in Singapore.
SUPERCHARGE SALES
In a Zoom webinar aimed at potential sellers in the United
States on Thursday, Shein's head of seller marketing Claire Lin
pitched an opportunity for brands to reach millions of shoppers
and "supercharge" sales.
"Our shopping experience is very sticky, it's very much
gamified," she said. "It's fun to shop on our site, so what we
see is the minimum shopping time is around eight minutes, well
above industry average."
Shein shoppers are Gen Z and millennial, and skew female -
with around an 80-20 split of women versus men, Lin said.
Home, electronics, and beauty & health are currently
top-performing categories, she said, and the only category Shein
does not offer is food and beverages.
The gross merchandise value (total value of products sold)
in the home category tripled in 2023, while electronics grew by
2.5 times, and beauty & health grew by 2.1 times, according to a
slide shown during the webinar.
Selling directly through a marketplace can provide a
significant sales boost for brands. But before doing so,
manufacturers typically seek assurances that the marketplace is
a good fit for the audience they want to reach, and that they
will have control over pricing and promotions.
Shein's platforms have attracted many third-party retailers.
Products from beauty and skincare brands like Caudalie,
CeraVe, La Roche-Posay, Shiseido ( SSDOF ), The Ordinary, Rimmel, and
Weleda are currently being sold on Shein's platform in the U.S.,
Britain, Brazil, and Mexico via third-party retailers.
Jayn Sterland, UK & Ireland country manager at Weleda, said
the Swiss cosmetics brand was not considering selling on Shein
directly.
When assessing a marketplace, reputation, perception, and
environmental impact are among the key factors the brand looks
at, Sterland added, pointing to sustainability initiatives
Weleda works on with Amazon ( AMZN ), where it sells directly.
Colgate-Palmolive ( CL ) did not reply to a request for comment.
A Hasbro ( HAS ) spokesperson said the company participated in the
Madrid event "to talk generally about the pros and cons of
marketplaces".
A Suntory spokesperson said: "We don't sell any of our
drinks on Shein's marketplace and we don't have any plans to,
this was just an opportunity to share best practise."
(Reporting by Helen Reid; Editing by Matt Scuffham and Mark
Potter
)