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FOCUS-How food companies like Coke and Kraft-Heinz are targeting low-income Americans
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FOCUS-How food companies like Coke and Kraft-Heinz are targeting low-income Americans
Apr 8, 2024 12:15 PM

(Changes headline)

By Jessica DiNapoli

NEW YORK, April 8 (Reuters) - Americans relying on

government benefits to buy food and other essentials are

slashing spending, prompting food makers like Kraft-Heinz ( KHC )

and Conagra Brands ( CAG ) to overhaul their products

and strategies following years of price hikes.

Many of the biggest makers of packaged foods and drinks are

seeing their sales volumes fall, due partly to low-income

consumers -- typically making roughly less than $35,000 per year

-- cooking from scratch, using up leftovers or just buying less.

Roughly one-third of Black American households and 21% of

white American households fell into this category in 2022,

according to the latest available U.S. census data.

"We expect reduced SNAP [food stamp] benefits will be a

headwind," Dollar Tree ( DLTR ) CEO Richard Dreiling said during

a March 13 earnings call. Dreiling was referring to the U.S.

government's supplemental nutrition assistance program (SNAP),

which provides benefits to low-income families to help them

afford groceries.

At Circle K convenience stores, sales from people using food

stamps were down 40% from last year.

"We can look geographically and see that where we've got

lower-income consumers, our results are worse," Brian Hannasch,

CEO of Alimentation Couche-Tard ( ANCTF ), which operates Circle

K, said during a March 21 earnings call.

To appeal to Americans who can no longer afford fast food,

Conagra in late May will introduce new Banquet chicken patties,

priced at $6.99 for six, a company spokesman said. Chicken

sandwiches are top picks at fast-food chains.

Sherry Frey, NielsenIQ vice president of wellness, said that

low-income consumers eat less produce and fresh meat than

wealthier shoppers.

"For sure SNAP and WIC shoppers are looking for value," Frey

said, referring to government food benefits for women, infants

and children (WIC). "Unfortunately so many SNAP and WIC shoppers

are food insecure and they're subsidizing at food banks as

well."

People struggling to make ends meet are buying "whatever is

on the shelf that you can stretch longer and further to feed the

many mouths that might be sitting around the table," said Carlos

Rodriguez, chief policy and operations officer at City Harvest,

which distributes fresh food in New York City.

They are "forgoing items you normally want, which is fresh

nutritious food," Rodriguez said.

Consumer companies' new emphasis on value and discounts is a

reversal from their strategy during the pandemic and immediately

after, when they focused on premium products, touting new

flavors and options in an effort to justify climbing prices.

Now food companies must "make sure they are attracting the

value buyer back into the fold," said Duleep Rodrigo, U.S.

consumer and retail sector leader at KPMG. "They can't get

volume without this key segment."

Some shoppers are ditching low-calorie snacks like popcorn

for more filling ones, executives have said. Hershey

rolled out bigger bags of Skinny Pop, which are cheaper per

ounce than smaller sizes. PepsiCo ( PEP ) has new campaigns in

the works to promote its competing Smartfood brand, a

spokesperson said.

A spokesperson for Coca-Cola said the soft drinks

maker has been increasing the number of weeks that retailers are

promoting 1.25 liter sodas as part of a value bundle targeted to

appeal to price-conscious and lower-income consumers.

Nissin Foods, whose products like Cup Noodles sell for under

$1, saw unit sales decline last year in its category, Brian

Huff, CEO of the U.S. division of the Japanese company, said in

a March 18 interview.

The company is investing in buy-one-get-one-free deals at

Florida-based Publix, for example, and other promotions to

encourage so-called pantry loading, Huff said.

Kraft macaroni and cheese maker Kraft Heinz ( KHC ), cereal company

WK Kellogg and Kellanova ( K ), which sells Pringles

chips, are among the food companies ratcheting up discounts

after a years-long hiatus during the pandemic, investment bank

Jefferies said in an April 3 research note.

Conagra's approach to discounts is to make them more

frequent instead of deep, CEO Sean Connolly said in an interview

April 4.

"We might invest to get below a key price threshold,"

Connolly said, such as discounting an item regularly priced at

$3.25 to $2.99. It's "a shallow discount but something to make

it provocative and make it therefore more effective."

Charsetta Reed, 61, of Chicago, is seeking more bargains and

increasingly shopping at Dollar Tree ( DLTR ) for groceries like

Hershey's candies, Pampa canned mackerel and sardines and jars

of relish, jalapeno peppers and pickles.

"These are items that I use often, so they need to be

replaced," Reed said. "I can't afford to go keep buying $3-$4

jars of food."

PROTEINS AND PEANUT BUTTER

Executives said the financial stress low-income consumers

are facing is showing up in what they are buying: proteins and

more filling corn-based snacks.

"We have a large canned-meat portfolio," said Bob Nolan,

Conagra senior vice president of demand science. "It's on fire."

Conagra manufactures Armour Star Vienna sausages, which are sold

for $1 for a 4.6 oz tin in Walgreens stores, for example.

Nolan said sales of Conagra's corn-based snack Andy Capp's

have "been up 20-30%." And sunflower seed snacks like David

Seeds, which "last you a whole baseball game," are "doing

spectacular," he said.

J.M. Smucker is continuing to see an uptick in sales

of its Jif peanut butter, according to CFO Tucker Marshall,

which he said "provides a very cost-effective form of a

protein," Marshall said.

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