NEW YORK, May 7 (Reuters) - Livestream shopping where
buyers and sellers transact in real-time video is growing in the
United States while technology to police counterfeit goods has
so far not kept up, a situation that makes it easier for fake
goods to flood the market, patent lawyers said.
Livestream shopping has been popularized by e-commerce sites
like Alibaba.com and TikTok's sister company Douyin after
dominating the retail scene in China.
In the U.S., TikTok merchants hawk jewelry, pre-owned
Louis Vuitton handbags and $2 lip glosses during hours-long
video sessions. Sellers' streams can have dozens to thousands of
viewers who ask about product materials, prices and
availability.
Copyright violations in live video are difficult to track. In
general, e-commerce infringement enforcement can often feel like
a game of "whack-a-mole" for lawyers and software companies who
monitor the internet due to the swelling volume of violations.
In one example, software firm Red Points spotted at least 4.6
million instances of global copyright violations in 2023, up
from 4 million a year earlier.
Amazon ( AMZN ), the largest U.S. online marketplace, identified and
seized 7 million counterfeit products from its marketplace
sellers in 2023, up from 6 million in 2022, according the
company's brand protection reports.
Livestreaming is "haven for infringement until the detection
and enforcement catches up to that mode of sales" said Luke
DeMarte, an intellectual property lawyer at Michael Best &
Friedrich, referring to live shopping.
TikTok and Amazon ( AMZN ) both said they have advanced technology in
place to stop merchants from selling fakes. TikTok said it
monitors live video with a mixture of algorithms and humans and
Amazon ( AMZN ) said it uses humans to monitor livestream shopping.
Livestream sales on the web have promise. Americans will
spend $1.32 trillion on U.S. e-commerce this year, according to
eMarketer, a research firm. Live-commerce could reach 5% of that
spending by 2026 as more traditional retailers including Macy's
, Inditex's Zara, Nordstrom ( JWN ) and Kohl's
adopt the marketing technique, according to Coresight Research.
Some lawyers and the brands they represent use machine
learning software to search e-commerce platforms for possible
infringement in pictures, product descriptions and
advertisements, but live videos bring added challenges.
"By the time you see infringing products being sold on a
TikTok live stream and it gets taken down, you should expect
that at least some sales occurred in the interim," DeMarte said.
DeMarte and other U.S. trademark lawyers said the live
nature of livestream transactions makes it hard to identify and
weed out counterfeits and fakes despite growth of new
technologies aimed at detecting infringement.
Retailers that launch shoppable video need to "make sure
that they have the mechanisms to prevent criminal activity or
monitor it in real-time," Kari Kammel, director of the Center
for Anti-Counterfeiting and Product Protection at Michigan State
University.
Artificial intelligence and algorithms can currently spot
still images and text that infringe on brands' copyrights and
trademarks, the lawyers and software firms say. Similarly,
e-commerce platforms often use AI and algorithms to block
third-party vendors from posting counterfeit merchandise.
But the technology to scan violations in video is scarce.
Small business attorney Michelle Murphy said she receives
five to ten notifications every day from an AI vendor that
tracks intellectual property infringement across still images
listed on Etsy, eBay, Amazon ( AMZN ) and TikTok. Out of the hundreds of
alerts she's received, none of them have flagged infringement on
shoppable video.
Keeping counterfeits off their e-commerce sites is critical
to the future of major U.S. retailers. TikTok has technology it
says can detect potential infringement in live video streams,
according to a TikTok Shop spokesperson. When content is flagged
as infringing, it is removed and sent to a human moderator for
review, the spokesperson said.
Some third-party software vendors said they currently team
up with TikTok Shop, generally by sharing information about
suspected counterfeiters, to spot and police instances of
infringement on the platform's live-shopping videos.
Amazon ( AMZN ) expanded shoppable video to its streaming platforms
Prime Video and Freevee in April. Its live feeds cover various
product categories including electronic accessories, apparel and
home goods that are advertised by influencers and reality TV
stars.
Amazon ( AMZN ) uses machine learning to scan its website for
counterfeits; however, its livestreaming feature is manually
moderated, the company said. The e-commerce giant requires that
livestreamers only show products that are available on
Amazon.com ( AMZN ), which are subject to its machine learning scans.
Other retailers hosting livestream shopping including Dyson
only sell their brands' products or those that they hold a
license to sell.