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Global travel chaos has airlines scrambling after fire forces Heathrow shutdown
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Global travel chaos has airlines scrambling after fire forces Heathrow shutdown
Mar 21, 2025 5:20 PM

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Flights began to resume late on Friday

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British Airways warns of 'huge impact' in coming days

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Unclear who responsible for cost of disruption

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Police say incident not being treated as suspicious

LONDON, March 22 (Reuters) - The global travel industry

was scrambling on Saturday to reroute passengers and fix

battered airline schedules after a huge fire at an electrical

substation serving London's Heathrow Airport forced closure of

Europe's busiest air hub.

Some flights resumed on Friday evening, but the shuttering

of the world's fifth-busiest airport for most of the day left

tens of thousands searching for scarce hotel rooms and

replacement seats while airlines tried to return jets and crew

to bases.

The industry, facing the prospect of a financial hit costing

tens of millions of pounds and a likely fight over who should

pay, questioned how such crucial infrastructure could fail

without backup.

"It is a clear planning failure by the airport," said Willie

Walsh, head of global airlines body IATA, who, as former head of

British Airways, has for years been a fierce critic of the

crowded hub.

The airport had been due to handle 1,351 flights on Friday,

flying up to 291,000 passengers, but planes were diverted to

other airports in Britain and across Europe, while many

long-haul flights returned to their point of departure.

Heathrow Chief Executive Thomas Woldbye said he expected the

airport to be back "in full operation" on Saturday.

Asked who would pay for the disruption, he said there were

"procedures in place", adding "we don't have liabilities in

place for incidents like this".

Restrictions on overnight flights were temporarily lifted by

Britain's Department of Transport to ease congestion, but

British Airways chief executive Sean Doyle said the closure was

set to have a "huge impact on all of our customers flying with

us over the coming days."

Virgin Atlantic said it expected to operate "a near full

schedule" with limited cancellations on Saturday but that the

situation remained dynamic and all flights would be kept under

continuous review.

Airlines including JetBlue ( JBLU ), American Airlines ( AAL ), Air Canada ( ACDVF ),

Air India, Delta Air Lines ( DAL ), Qantas, United Airlines, British

Airways and Virgin were diverted or returned to their origin

airports in the wake of the closure, according to data from

flight analytics firm Cirium.

Shares in many airlines fell on Friday.

Aviation experts said the last time European airports

experienced disruption on such a large scale was the 2010

Icelandic volcanic ash cloud that grounded some 100,000 flights.

They warned that some passengers forced to land in Europe

may have to stay in transit lounges if they lack the paperwork

to leave the airport.

Prices at hotels around Heathrow jumped, with booking sites

offering rooms for 500 pounds ($645), roughly five times the

normal price levels.

Police said after an initial assessment, they were not

treating the incident at the power substation as suspicious,

although enquiries remained ongoing. London Fire Brigade said

its investigations would focus on the electrical distribution

equipment.

Heathrow and London's other major airports have been hit by

other outages in recent years, most recently by an automated

gate failure and an air traffic system meltdown, both in 2023.

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