BRUSSELS, Dec 12 (Reuters) - A return to the format of
10 blue links in search results from years ago could reduce user
traffic to hotels, Google said on Thursday, as it seeks to
balance demands from price comparison websites and hotels in
trying to comply with EU tech rules.
The Alphabet unit has announced a series of
changes in search result formats in recent months to address
conflicting demands from price-comparison sites, hotels,
airlines and small retailers. It is trying to comply with the
Digital Markets Act (DMA), which prohibits it from favouring its
own products and services on its platform.
Last month it tested its old format of 10 blue links per
page in Germany, Belgium and Estonia, an option which it said it
may have to choose if it cannot agree with its rivals.
Google said the test, which finished this week, showed that
the old format was bad for both users and hotels.
"People were measurably less satisfied with their search
results and it took them longer to find hotels, including by
having to do more searches. More people also gave up and did not
find what they were looking for," Oliver Bethell, Director,
Competition Legal said in a statement.
"Overall, traffic to hotels and intermediary sites went
down. Hotels lost the most traffic (more than 10%), affecting
hundreds of thousands of European hotels. Traffic to
intermediary sites largely stayed flat," he said.
The company will now seek feedback from the European
Commission on finding a solution.
Google's announcement came a day after more than 20 price
comparison websites criticised its latest proposal, saying it
has ignored their feedback and that EU antitrust regulators
should charge the company for not complying with the DMA.