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CVS Health ( CVS ) removed photos of executive leadership from its
site
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Security experts say healthcare companies will consider
increasing physical security
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Threats in healthcare sector have been rising since
pandemic
By Amina Niasse and Manas Mishra
NEW YORK, Dec 5 (Reuters) - Health insurance companies
are reassessing the risks for their top executives after the
murder of UnitedHealthcare CEO Brian Thompson on Wednesday in
Manhattan, with both UnitedHealth ( UNH ) and rival CVS Health ( CVS )
removing photos of their leadership teams from their websites
after the shooting.
UnitedHealthcare, part of UnitedHealth Group ( UNH ), is the
biggest U.S. insurer. CVS operates Aetna, another top insurer.
Thompson was killed in an attack police called targeted as
he was about to enter the Hilton hotel for the company's annual
investor conference. The gunman, whose crime was recorded on
video, is at large and the New York City Police Department said
there was no known motive for the murder.
Robert D'Amico, founder of Sierra One Consulting, who
previously worked with the FBI, said the removal of photos
showed, "These companies are hearing what experts like me have
been saying about how easy it is to identify and then find their
executives."
UnitedHealth ( UNH ) took down Thompson's and other executives'
photos from its website on Wednesday. A spokesperson did not
respond to a query asking what the motivation was. CVS removed
pictures of all its top executives on Thursday. The company
declined to comment.
D'Amico and a second security expert, who said they are
constantly assessing risk for top executives based on news
events or the business their companies conduct, expect companies
to ramp up physical security for executives.
The healthcare sector in the last 18 months has explored new
security measures as they encountered increasing conflict and
the potential for violent crime, said Glen Kucera, president of
Enhanced Protection Services at security firm Allied Universal.
Before the shooting, most risk assessment efforts were
conducted for medical practices and other healthcare providers,
which have faced increasing hostility from the public since the
COVID-19 pandemic.
Rising demand for protection in hospitals and healthcare
facilities is in line with most customer-facing industries, said
Garett Seivold, chief content and communications officer at the
International Security Ligue.
Assessing risk involves searching social media and trying to
determine whether threats have been made, circumstances which
have not been made public regarding Thompson, Kucera said.
Thompson's wife, Paulette, told NBC News on Wednesday that
he had been receiving some threats related to his job and
"coverage" but said she did not know the details. A spokesperson
for UnitedHealthcare did not have an immediate comment on
possible threats against Thompson.
"I think there's going to be a lot of executives that are
going to say, 'Hey, you know, this could happen to me and we
should really consider our security protocol going forward,'"
Kucera said.
D'Amico said he expects corporate boards of directors to
reassess their security plans for executives.
That would include asking for assessments on how big a
security detail to deploy while weighing the cost. Someone like
billionaire Elon Musk has 20 people around them every day, he
said.
He pointed to angry social media posts which appeared to
show people verbally attacking health insurance companies and
employees in the immediate aftermath of Thompson's murder.
"I think the healthcare companies are going to see that and
realize that there's more hate out there for them and their
executives," D'Amico said.
Consumer frustration with health insurance in the U.S. has
been high for years and led to the 2010 Affordable Care Act,
popularly known as Obamacare. This year, insurance companies
have struggled to hold down costs and have talked about their
increased use of medical management, which includes making it
more difficult to quickly receive coverage for services like
surgery or medicines.
It is not known whether Thompson's job played any role in
his death, but the shooting has brought attention to increasing
tension with the healthcare industry.
Cigna ( CI ), Elevance, Centene ( CNC ) and Molina
did not respond to requests for comment about whether
they were making any security changes now or had done so.
Health insurers do not provide details on their spending on
security for executives in financial regulatory filings.