BENGALURU, Aug 21 (Reuters) - U.S-based healthcare IT
firm Availity will more than triple staff at its India tech
centre by end-2026, a senior official told Reuters, as it aims
to address cost pressures in the U.S. healthcare system and
expand its tech capabilities in India.
The company will widen its Bengaluru capability centre,
targeting headcount growth to 400 from 250 by end-2025, and to
800 by the end of 2026, Chief Operating Officer Sean Keneally
said.
Availity, the Novo Holdings-backed healthcare information
network, connects payers, insurers, and hospitals. Novo Holdings
is the controlling shareholder of Danish drugmaker Novo Nordisk
.
Availity's India centre currently handles product
engineering, infrastructure, and some back-office functions, and
will expand into technology, product, operations, and corporate
roles, Keneally said.
Global capability centers (GCCs) in India, once seen as
low-cost outsourcing hubs, now handle operations, finance,
research and development for their parent corporations.
Availity's India expansion comes amid shifting reimbursement
and coverage models in the U.S. healthcare system. The company
views the move as timely, as U.S. payers face financial pressure
from reimbursement cuts and coverage reductions.
Keneally said lower Medicare and Medicaid reimbursement
rates have made care "almost unaffordable" for healthcare
providers, leaving its customers with limited budgets for
innovation.
"We're very opportunistic at this point in time, helping
them get through the financial troubles that they're going
through," he said, adding that customers are seeking technology
solutions to address their problems.
Keneally said that several of Availity's major customers
also operate GCCs in India, and its India centre will
collaborate directly with those local teams.