financetom
Business
financetom
/
Business
/
How Microsoft's AI chief measures consumer inroads for Copilot
News World Market Environment Technology Personal Finance Politics Retail Business Economy Cryptocurrency Forex Stocks Market Commodities
How Microsoft's AI chief measures consumer inroads for Copilot
Apr 4, 2025 5:24 PM

REDMOND, Washington (Reuters) - As Microsoft CEOs past and present gathered here to celebrate the company's 50th birthday, one leader said he is targeting a particular metric's improvement to guide his strategy on artificial intelligence.

Mustafa Suleyman, chief executive of Microsoft AI, said his consumer and research division is tracking the usual measures of adoption for the company's AI assistant called Copilot. These include daily and weekly active users, distribution, and usage intensity for Copilot's consumer offering, he said.

But Suleyman's interest lies elsewhere.

"I really, really focus the team on SSR, the rate of successful sessions," he said in an interview.

In an older era when consumers gave less real-time feedback on software, the time they spent with a product -- on social media, for instance -- or the problems they could solve represented crude "proxies for quality," he said.

"Now, we actually get to learn from the anonymized logs and extract the sentiment," said Suleyman, who joined Microsoft ( MSFT ) about a year ago after leading the startup Inflection AI. Suleyman was one of the only Microsoft ( MSFT ) executives other than former CEOs Bill Gates and Steve Ballmer and current CEO Satya Nadella to speak on stage at Microsoft's ( MSFT ) Friday event at its Redmond, Washington, headquarters.

Suleyman said Microsoft ( MSFT ) has tasked an AI model itself to assess such sentiment and help determine Copilot chats' SSR.

"Over the last four months, it's gone up dramatically, and that's what we optimize for," he said.

Suleyman declined to state the rate in absolute terms or disclose other Copilot metrics.

The company last fall announced a more amiable voice for its consumer Copilot and the ability to analyze web pages for users as they browse.

On Friday, Microsoft ( MSFT ) demonstrated further features for Copilot: personalized podcasts, a tool to help consumers research complex queries, and eventually a look for Copilot that can be custom to each user and conversation.

"I would definitely go for something that was cutesy," said Suleyman, "like a little Furby-type thing."

Comments
Welcome to financetom comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Related Articles >
Tennis-The numbers that make a Wimbledon champion
Tennis-The numbers that make a Wimbledon champion
Jun 29, 2024
LONDON, June 29 (Reuters) - There are a multitude of factors that make a Wimbledon champion both physical and psychological, but the tournament's official tech partner IBM ( IBM ) has stripped it down to pure statistics. Five different players have won the men's title in the past decade -- Roger Federer, Novak Djokovic, Rafa Nadal, Andy Murray and Carlos...
Soccer-England keeper Earps to leave Manchester United
Soccer-England keeper Earps to leave Manchester United
Jun 29, 2024
June 29 (Reuters) - England goalkeeper Mary Earps will leave Manchester United ( MANU ) after five years at the club, the Women's Super League (WSL) side said on Saturday as British media reports linked her with a potential move to Paris St Germain. The former Leicester City, Nottingham Forest and Reading keeper joined United in 2019 and set a...
Binance must face bulk of US SEC crypto lawsuit, judge rules
Binance must face bulk of US SEC crypto lawsuit, judge rules
Jun 29, 2024
(Reuters) - A federal judge ruled late Friday that the majority of a lawsuit filed by the U.S. Securities and Exchange Commission (SEC) against Binance, the world's largest cryptocurrency exchange, can proceed. The decision by Judge Amy Berman Jackson of the U.S. District Court for the District of Columbia deals a blow to Binance, which had asked the court to...
Top U.S. banks hike dividends after sailing through Fed's stress test
Top U.S. banks hike dividends after sailing through Fed's stress test
Jun 29, 2024
NEW YORK (Reuters) -U.S. banking giants announced plans to raise their third-quarter dividends on Friday after proving that they have enough capital to withstand severe economic and market turmoil in the Federal Reserve's annual health check. JPMorgan Chase ( JPM ), the largest U.S. lender, hiked its dividend to $1.25 a share from $1.15, according to a filing. Its board...
Copyright 2023-2026 - www.financetom.com All Rights Reserved