Nov 12 (Reuters) - H&R Block ( HRB ) agreed to pay $7
million to settle multiple U.S. Federal Trade Commission
charges, including that it deceived many taxpayers into
believing they could file their taxes online for free.
Tuesday's settlement requires the largest U.S. tax
preparation service to disclose in advertising either the
percentage of taxpayers eligible for free products, or that a
majority does not qualify.
According to the FTC, H&R Block's ( HRB ) ads sometimes buried in fine
print that its "free" offer applied only to simple returns.
The settlement also resolved charges that the Kansas City,
Missouri-based company wasted time of customers who wanted to
downgrade to cheaper products by insisting they speak with
customer service by phone or chat rather than do it themselves,
and then reenter their tax information for the downgraded
products.
Customers who sought upgrades encountered no such obstacles
the FTC said.
The $7 million will be paid to customers. H&R Block ( HRB ) did not
admit or deny wrongdoing in agreeing to settle.
In a statement, the company said it will continue to work
with the FTC, and that its pricing is "fair and transparent."