*
Budget carriers struggle with profitability, cut schedules
to
protect margins
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Full-service airlines benefit from loyalty programs and
premium
product offerings
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Frontier CEO predicts recession will benefit low-cost
carriers
By Rajesh Kumar Singh
CHICAGO, May 7 (Reuters) - A slump in travel demand due
to President Donald Trump's trade war has left all U.S. airlines
reeling, but the pain is most acute at budget carriers.
Southwest ( LUV ), Frontier and JetBlue ( JBLU )
all saw sharp declines in their operating margins in the first
quarter. In comparison, margins at Delta and United
Airlines held up, despite faltering consumer demand.
As the odds of slower economic growth and higher inflation
rise, the margin gap between budget and full-service airlines is
expected to widen further. This will potentially mark a shift
from previous downturns, when low-cost airlines led by Southwest ( LUV )
outperformed the market.
Analysts say a surge in demand for premium travel and the
growing value of customer loyalty programs have handed an
advantage to full-service airlines.
Budget carriers, meanwhile, have been struggling to return
to sustained profitability after the pandemic.
Domestic flight schedules for the current quarter reflect
the changed industry landscape. Low-cost airlines are slashing
capacity, or available seats, to protect their margins. In
contrast, United and Delta have added flights and are taking
bookings at lower fares.
Analysts and industry officials say full-service airlines
are working on a two-pronged strategy - prevent the loss of
customers due to a shortage of seats and steal customers from
budget rivals.
"Much like how Southwest ( LUV ) used to emerge stronger through
downturns, this time we basically think it's United's turn, it's
Delta's turn," said Jamie Baker, an analyst with JPMorgan.
Demand for high-end travel has been booming, and Delta,
United and Alaska Airlines have made big investments to
seize on it.
Premium revenue accounts for 41% of Delta's passenger
revenue, up from 35% in 2019.
With airlines generating more revenue from high-end leisure
travelers, their reliance on business traffic has been reduced.
United last month said the share of corporate travel in its
passenger revenue is well below pre-pandemic levels.
Bolstering the outlook, Bank of America data shows spending
and earnings of higher-income households are still growing.
"The premium orientation shift that's happened in the
industry ... is going to be durable," Alaska's Chief Financial
Officer Shane Tackett told Reuters.
PULLBACK IN DISCRETIONARY TRAVEL
Budget airlines have been trying to tap into the high-end
travel market, but their investments and offerings pale in
comparison with those of full-service rivals.
Low-cost carriers mainly rely on price-sensitive leisure
customers and serve the U.S. domestic market. But consumer
spending is weakest among lower-income households, and the
United States is currently the softest travel market.
Airlines are mostly losing money in the domestic market.
United and Delta, however, are leaning on strong demand for
long-haul international flights to shield their margins.
Industry officials say a shortage of wide-body jets will
likely underpin fares. United has forecast growth in its
second-quarter revenue per available seat mile, a proxy for
pricing power, in all international markets.
A vast international network as well as premium product
offerings are also helping legacy airlines attract more
high-value travelers to their loyalty credit-card programs,
producing billions of dollars in quarterly revenue.
The more customers spend, the more miles they earn and the
more credit-card-issuing banks pay to airlines. Delta's
remuneration from American Express in the March quarter was
equivalent to nearly one-fifth of its passenger revenue.
"It's one thing to be able to produce a premium seat, it's
another to get customer loyalty," said Delta President Glen
Hauenstein.
PROFIT STRUGGLE AT BUDGET AIRLINES
During the 2001 and 2008 downturns, Southwest's ( LUV ) brand
loyalty among customers helped it defy broader industry trends
and generate profits. The airline is now grappling with
lackluster earnings.
A runup in operating expenses has fueled pressure to find
new revenue streams, forcing the company to abandon some of its
unique passenger-friendly policies.
Ben Thomas, a 34-year-old Dallas-based marketing executive,
said he is considering ditching Southwest ( LUV ) and flying with
American after the company scrapped its no-bag-fee policy.
"This change has the potential to make travel way more
expensive," Thomas said.
Southwest ( LUV ) recently said it had seen no evidence of customers
choosing rivals following its recent policy changes.
Other budget carriers are also in a funk. Spirit
just exited bankruptcy. Frontier has posted positive operating
margin just once in the past five years.
Still, Frontier CEO Barry Biffle scoffed at the suggestion
that full-service airlines would outperform low-cost carriers.
Biffle attributed the post-pandemic troubles of low-cost
airlines to excess supply of domestic seats. He argued that a
recession would hammer corporate travel and force customers to
trade down, hurting legacy airlines and driving up business for
budget carriers.
"It's not a business model story," he told Reuters. "It's
your concentration of geography."