WASHINGTON, May 31 (Reuters) - Transportation Secretary
Pete Buttigieg on Friday said major U.S. airlines had declined
to commit to boosting travel benefits for military personnel,
the latest clash between the Biden administration and the air
carriers.
Buttigieg in April had urged airlines to do more for
military personnel and vowed to publicize the issue on a
dashboard but he said major carriers including Delta Air Lines ( DAL )
, American Airlines ( AAL ) and United Airlines
have declined to "make clear and enforceable commitments to U.S.
service members and their families."
Airlines, who employ a large number of military veterans,
insist they go beyond what USDOT is measuring benefits but some
say do not want to add those benefits to customer service plans,
which would then open them to USDOT enforcement actions if they
did not abide by those commitments.
Airlines for America, a trade group representing the
largest U.S. passenger airlines, said the dashboard "shows only
a fraction of what airlines offer service members" and said it
"fails to reflect the numerous benefits carriers already offer."
The dashboard measures whether airlines will voluntarily
commit to waiving cancellation and change fees and ensure full
refunds for service members and family who cancel or reschedule
travel plans due to military orders; offering some free baggage
and the lowest fare for flights to visit service members
recently injured in the line of duty.
"Service members and their families make extraordinary
commitments and sacrifices for this country, and they deserve
support and recognition whenever they fly," Buttigieg said.
Six of the 10 airlines received no green checkmarks from
USDOT, including the largest three airlines along with Alaska
Airlines, Hawaiian Airlines and JetBlue Airways ( JBLU )
.
Allegiant and Spirit Airlines ( SAVE ) got four
checks and Frontier three.
Southwest Airlines ( LUV ) received two checkmarks because of
its existing baggage and change fee policies applying to all
passengers.
Airlines and the Biden administration have repeatedly
clashed on a number of customer service fronts.
Earlier this month,
major airlines sued USDOT
over a new rule requiring upfront disclosure of airline
fees.
Airlines for America filed suit over USDOT rules last month
requiring airlines and ticket agents to disclose service fees
alongside the airfare, saying it would help consumers avoid
unneeded or unexpected fees.
USDOT has created other dashboards since 2022 measuring
other airline customer service benefits and was directed by
Congress to create a new one on minimum airline seat size.