06:36 AM EDT, 08/15/2025 (MT Newswires) -- Hims & Hers Health ( HIMS ) has been under investigation by the Federal Trade Commission for more than a year over allegations that the company has made it too difficult for customers to cancel their subscriptions, Bloomberg reported on Thursday, citing people familiar with the matter.

According to complaints filed with the Better Business Bureau, customers have reported that the company makes it difficult and unnecessarily complicated to cancel subscriptions. Customers have also alleged that Hims & Hers Health ( HIMS ) continued to charge their credit cards even after they cancelled their accounts.

In a statement filed with the company's investor community, Hims & Hers Health ( HIMS ) said the Bloomberg report referenced a previously disclosed inquiry from 2024.

"We support the FTC's mission to protect consumers and remain committed to best practices in everything we do. We are voluntarily cooperating and providing information in response," it said.

Hims noted in 2024 that it was "voluntarily cooperating" with an FTC probe, but has not provided any details on the investigation, Bloomberg said.

Shares of the company were down 2.6% in recent Friday premarket activity, after closing 2.5% lower on Thursday.

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